InterSystems Technical Writer - TrakCare in Cambridge, Massachusetts
Senior Writers are those who participate fully in TrakCare product and development teams. They know how to present complex healthcare administrative and clinical application material to the target audience in both printed and online format as well as generate help systems. They have sufficient knowledge and experience to be able to combine information from a variety of sources both inside and outside the project team.
The duties initially assigned include, but are not limited to:
Works on new TrakCare product documentation and collaborates in maintenance efforts, especially on complex topics that s/he may have been involved with in the past.
Contributes to high-level design of documentation sets as well as developing project schedules.
Interprets difficult unfamiliar material (in collaboration with product and development staff) from diffuse sources to produce coherent, structured, user documentation.
Works to improve documentation quality, process, productivity, and presentation.
Stays current with development projects through review of new design documents, and functional specifications as a reviewer of product release collateral and training material drafts in areas where the subject is familiar.
Other duties may be directed by the company from time to time.
Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more experienced; is friendly, personable and engaging
Works collaboratively with colleagues and manager, and with those from other departments; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and all roles with respect
Demonstrates competency with technical writing, understanding of software development lifecycle, programming, and/or applications; enjoys presenting complex material in ways accessible to the target audience
Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction or supervision; is comfortable with taking risks in a novel situation; directly addresses or raises issues of concern to him/her
Demonstrated effectiveness in using contemporary computer systems and software.
Superior interpersonal communication skills.
Extensive writing experience
Demonstrates strong problem-solving skills
Previous experience in writing about any of the following subjects is a strong plus:
Software used to develop business or medical workflow systems
Consolidated medical records and applications
Application development platforms for value-added resellers (VARs)
Distributed application architecture, including system administration, operation, high-availability features, backup and recovery
Network and/or health care messaging protocols
Previous work experience of the following types is also a strong plus:
As a developer producing applications
Writing tutorials or programming examples
As a technical editor, or with reviews by a technical editor
External Company Name: InterSystems Corporation
External Company URL: www.intersystems.com