InterSystems Technical Writer - TrakCare in Cambridge, Massachusetts

Senior Writers are those who participate fully in TrakCare product and development teams. They know how to present complex healthcare administrative and clinical application material to the target audience in both printed and online format as well as generate help systems. They have sufficient knowledge and experience to be able to combine information from a variety of sources both inside and outside the project team.

The duties initially assigned include, but are not limited to:

  • Works on new TrakCare product documentation and collaborates in maintenance efforts, especially on complex topics that s/he may have been involved with in the past.

  • Contributes to high-level design of documentation sets as well as developing project schedules.


  • Interprets difficult unfamiliar material (in collaboration with product and development staff) from diffuse sources to produce coherent, structured, user documentation.


  • Works to improve documentation quality, process, productivity, and presentation.

  • Stays current with development projects through review of new design documents, and functional specifications as a reviewer of product release collateral and training material drafts in areas where the subject is familiar.

  • Other duties may be directed by the company from time to time. 


  • Adapts approach to be effective working with different people; is comfortable interacting with people who are more senior or more
experienced; is friendly, personable and engaging


  • Works collaboratively with colleagues and manager, and with those from other departments; handles conflict constructively; avoids being argumentative; willing to pitch in and do the mundane things that need to be done; treats people at all levels and all roles with respect

  • Demonstrates competency with technical writing, understanding of software development lifecycle, programming, and/or applications; enjoys presenting complex material in ways accessible to the target audience

  • Figures things out independently in ambiguous or unstructured situations; runs with ideas/initiatives without needing direction
or supervision; is comfortable with taking risks in a novel situation; directly addresses or raises issues of concern to him/her


  • Demonstrated effectiveness in using contemporary computer systems and software.

  • Superior interpersonal communication skills.

  • Extensive writing experience

  • Demonstrates strong problem-solving skills

Previous experience in writing about any of the following subjects is a strong plus:

  • Software used to develop business or medical workflow systems

  • Consolidated medical records and applications

  • Application development platforms for value-added resellers (VARs)

  • Distributed application architecture, including system administration, operation, high-availability features, backup and recovery

  • Network and/or health care messaging protocols

  • Object-oriented programming

Previous work experience of the following types is also a strong plus:

  • As a developer producing applications

  • Writing tutorials or programming examples

  • As a technical editor, or with reviews by a technical editor 


External Company Name: InterSystems Corporation

External Company URL: www.intersystems.com