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Pegasystems, Inc. Sr. Director, Product Strategy in Cambridge, Massachusetts

Sr. Director, Product Strategy

Job Category: Business Operations

Location: US - Massachusetts - Cambridge


Meet Our Team:

Our Customer Service and Sales Automation General Management team is responsible for Product Strategy, Product Marketing, GTM Excellence, and overall management and operations of the business within the larger Pega organization. We work closely with other teams to unify them into a virtual business unit aligned to build, market, sell, and support the most transformational customer service and sales automation solutions in the markets we target. We are fortunate to be able to continually learn from our many marquee customers delivering innovative experiences by leveraging the AI insights and automation woven into the underlying fabric of our differentiated solutions.

Picture Yourself at Pega:

In this highly visible role, you will drive the global product strategy for a portfolio of horizontal and industry-oriented Customer Service and Sales Automation solutions, working collaboratively with cross-functional teams and Pega’s other engagement strategies, 1:1 Customer Engagement and Intelligent Automation, to ensure quality delivery as one Pega. You will work closely with senior management to formulate strategy and implement strategic decisions. For investments most likely to create sustainable competitive advantage, you will work closely with development to define these strategic initiatives, plan and deliver the roadmap, develop the GTM plan, and work across the organization to maximize the value of these initiatives.

What You'll Do at Pega:

  • You will define Product Strategy and Translate into Product Development by being the driving force in defining and executing Pega’s Customer Service and Sales Automation strategy to evolve existing and create new solution offerings.

  • Lead the cross-functional development and continuous refinement of product roadmaps for a portfolio of Customer Service and Sales Automation products and applications that span vertical use cases. Drive innovation and market leadership across key industry segments and geographies and work very closely with development on key initiatives most important to growing Pega’s business.

  • Analyze the customer service market and competition. Perform deep dive analysis into narrower areas where Pega can best create sustainable competitive advantage.

  • Where significant investment is warranted, evolve deep dives to strategic initiatives to be driven in conjunction with development.

  • Validate hypotheses with market and company data as well as customers and internal/external stakeholders representing aggregate views.

  • Surface tough trade-offs and drive decisions and organizational alignment.

  • Define roadmaps sequenced across short- and long-term horizons.

  • Champion strategic direction and value proposition across various internal and external stakeholders.

  • You will actively participate in various planning and execution activities across the GM team.

Who You Are:

You are a seasoned expert in CRM enterprise customer service with a proven track of formulating winning strategies and driving execution. You are a strategic thinker able to synthesize complex challenges into easily understood choices and recommendations. You have a bias for action and are passionate about driving execution. Because you seamlessly traverse the big picture and execution details you easily earn the trust and respect of key stakeholders. You work collaboratively in team settings and build constructive relationships required to drive large initiatives.

What You've Accomplished:

  • BA degree in Computer Science or Business, MBA preferred.

  • 15+ years of enterprise software experience with a minimum of 10 years in product management and product strategy roles.

  • 10+ years of direct management experience and successful track record of influencing indirect relationships.

  • Experience at top tier management consulting firm focused on software/cloud/high tech clients or equivalent strategy experience at enterprise solution provider.

  • Expert knowledge of CRM with depth in customer service, contact centers, and digital channels. Experience building various AI powered and customer facing digital first solutions, a plus.

  • Product management & development expertise in planning and leading strategic initiatives in both large enterprises and startups.

  • Knowledge of Agile development methodologies such as SCRUM, software engineering experience a plus.

  • Proven experience effectively engaging senior business and IT leaders.

  • Solution consulting and professional services experience a plus.

  • Strong Communication and Influence Skills with the ability to be an impressive presenter adept at adapting communication content and style to different audiences.

  • Proven experience building alliances across organizations.

  • Highly intelligent and adaptable to change with a proven track record at excelling at taking on new challenges.

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, fast-paced and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 14159

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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