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Microsoft Corporation Sr. Communications Manager, Crisis Management in Cambridge, Massachusetts

Digital transformation is fundamentally changing the way our customers do business by embracing cloud capabilities and increasing mobile workforces. This change is putting a strain on how customers secure and protect their critical business data and operations which is why our Security Solutions are key. Microsoft is uniquely positioned to help customers improve their security posture and we are looking for amazing talent to help evolve our team!

We are looking for a Senior Communications Manager who specializes in Crisis Management messaging to join our Security Solution Sales organization. This role will serve as the subject matter expert on rapid customer outreach and crisis communications in all incident response forums across Microsoft and will have responsibility for developing customer-facing content and guidance for field and partners globally.

The ideal candidate will have a background in crisis communications and will be capable of quickly synthesizing complex information. In this role, you will be working with limited information during evolving security situations, therefore, a combination of strong crisis management and storytelling skills as well as the ability to foster cooperation and trust across teams including Sales, Engineering, Marketing, and Communications will be critical.

About Microsoft:

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us achieve our mission.


  • Createproactive and reactive communications guidance and materials to support customers, partners, and the field in response to security incidents

  • Work in partnership with incident response and communications teamsandserve as the subject matter expert on rapid customer outreach and customer crisis communications

  • Train and prepare senior leadership and subject matters experts for external incident response engagement with customers and partners

  • Develop project documentation to ensure drive visibility and allow for asynchronous collaboration on communications plans


  • 7+ years of public relations / communications experience

  • Expertise in developing crisis communications plans

  • Experience applying best practices related to crisis preparation and response

  • Track record of managing through ambiguity and high-stakes crisis situations

  • Ability to collaborate and coordinate across boundaries and at all levels

  • High level of integrity and ability to maintain the confidentiality of highly sensitive material

  • Thrivesin a supportive and fast-paced team environment

  • Global mindset and commitment to diversity and inclusion

  • LOCATION : Must be within a 3-hour timezone difference to Redmond, WA.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.