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Microsoft Corporation Sr Business Program Manager in Cambridge, Massachusetts

Are you interested in working for one of the most exciting products in Microsoft, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy?

Microsoft Azure provides customers with on-demand and infinitely scalable infrastructure and platform for customers to build, host, and scale service applications on the Internet through Microsoft’s global data centers. If you are interested in a start-up like environment, passionate about cloud computing technology and driving growth in one of Microsoft's core businesses, then look no further than the Azure Customer Experience (CXP) Team! The Azure Customer Experience Team is a product and service engineering team within Azure engineering, responsible for migrating customers to Azure, ensuring a reliable and resilient architecture, and end-to-end management and care of Azure customers and their workloads.

We are looking for an experienced Business Program Manager to drive Azure CXP business operations. This position is responsible for the business management functions that ensure effectiveness of the Leadership Team (LT) operating rhythm, including setting up key processes to get work done. The Business Program Manager will provide insight and advice to the LT around operational excellence, headcount, and resource and fiscal planning.


Business Process:

  • Lead and coordinate the organization ROB and improve processes to run the business efficiently as the organization scales.

  • Partner with finance and procurement to ensure effective budget management, headcount management and forecasting.

  • Partner with staffing team to meet hiring requirements and elevate staffing conversations with the LT.

Business Planning:

  • Partner with the LT to manage the planning process, ensuring coordination with corporate planning processes as well as planning integration across the broader organization.

  • Work with cross-division and cross-company/team counterparts to manage team participation as needed for key business events, next fiscal year planning, running business reviews, and other strategic business planning activities.

Business Integration:

  • Drive strategic initiatives and provide thought leadership.

  • Identify issues that impede business group success and provide solutions/recommendations.

  • Identify opportunities to create cross-group collaboration and synergies.

  • Partner with HR to orchestrate team design conversations and facilitate successful implementation of organizational plans.

  • Demonstrate discretion and professionalism when working with leadership team on sensitive business and organizational issues, manage ambiguity, and propose workable solutions to challenging problems.

Team Development & Culture:

  • Help make the team a great place to work.

  • In partnership with HR and the LT, shape and drive the people agenda and lead team health initiatives.

  • Orchestrate team trainings and brownbag series to contribute to ongoing development.

  • Define, plan, and drive cross-team process improvements (e.g. team recognition).

Special Projects:

  • Drive high-impact cross-team projects, as needed, to address the changing business environment and ensure the team is achieving commitments.

  • Successful project management, including work with strategy consultants and other external agencies, on strategic efforts that require hands-on experience across multiple functional disciplines and business organizations.


  • 5+ years of proven Business Program management experience and results in a technology organization, including across multiple disciplines.

  • Current or previous experience as a Business Program Manager within an engineering organization.

  • Attention to detail, strong at execution.

  • Excellent networking and interpersonal skills. Successfully collaborate across multiple teams and levels.

  • Capable of strong individual contribution and influence across non-direct reporting teams.

  • Proven track record in project and business management.

  • Experience leading and executing projects in a complex organizational environment and work on several diverse projects at the same time.

  • Ability and emotional maturity to work in a productive and cooperative way with a variety of people ranging from CVPs to individual contributors and support staff.

  • Strong analytical and communication skills with the ability to influence.

  • Ability to maintain good judgment in fast-paced, high-stress environments.

  • Ability to excel in an ambiguous environment.


Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

“Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.”

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.