Microsoft Corporation Sr. Business Product Manager in Cambridge, Massachusetts
Microsoft Store is the public face of Microsoft, where every individual, community and business can directly experience all that's possible with Microsoft, and we’re looking for the best and brightest talent to tell our story. Are you interested in a career where you can inspire customers and make an impact while building lifelong skills? If so, we’re the place for you! Help connect customers with their passions to achieve more, through our physical and digital retail properties. Microsoft Store includes jobs in physical retail locations, digital property teams and corporate locations. We are hiring many roles within business planning to support the Xbox, SMB, Supply Chain, and eCommerce Tooling businesses.
In this role, you will be responsible for defining and prioritizing customer features based on several vectors: customer feedback, partner feedback, business priority and engineering capacity. Your ability to balance day-to-day business requests while maintaining a high-level strategic perspective is critical in this role. Partnering across several engineering teams, you will own defining features, developing milestone dates and coordinating with post-launch teams to ensure a successful rollout. You are a functional expert and customer evangelist, providing a balanced voice around the overall Microsoft Store e-commerce opportunity. Maintaining a high bar and operational excellence will be critical in this role as well as the ability to work across several business teams and align them on a single consumer focused strategy. You will contribute to the overall evolution of the ecommerce platform, finding ways to simplify processes while scaling with proven ecommerce implementation practices.
Responsibilities include, but are not limited to
Plug into existing bi-annual planning and engineering cycles to prioritize strategic projects.
Balance long term strategic needs with run of business improvements to drive the planning group’s KPIs.
Develop documentation to support each owned initiative lifecycle, including requirements gathering, roadmaps and go to market.
Own stakeholder feedback loops and reporting to bring a highly matrixed organization along for the ride.
Work closely with data teams to verify and validate business assumptions to better define engineering priorities.
Be the voice of the customer in all meetings, challenging assumptions with data and maintaining a long-term vision for Microsoft Store.
Minimum 5 years of relevant experience in product planning, product management or program management.
Proven track record of managing all aspects of a product lifecycle by working across multiple stakeholders.
Proven track record of delivering results and earning trust in a matrix environment
Strong problem solving and analytical skills
Excellent facilitation and presentation skills
Familiarity with Microsoft Engineering project management tool – Azure DevOps (VSO) is a plus
Previous e-commerce experience is a plus
Dependent on role: previous supply chain/operations, gaming, or ecommerce tooling experience is required
Bachelor’s degree or higher
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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