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Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts

What we do –

Within Worldwide Learning, we seek to empower learners around the world to acquire the skills enabling them to get a job, advance in their career and achieve more. Here is an opportunity for you to influence our skilling programs and experiences designed to build world class learner capabilities for our customers, partners, employees, and future generations. We reach millions of learners where they are, anytime, anywhere, and deliver experiences that support exploring, learning, practicing, and building their skills. We leverage Microsoft technologies including Business Applications (Dynamics 365, Power platform) to augment and enhance our ability to support learners throughout their learning journey across the diversity of our program offerings.

We are looking for an experienced and motivated Senior Program Manager to join our team to help create solutions that delight customers and deliver business value in support of our skilling programs. You will be involved in defining the product vision and strategy, collaboration with our business partners on product roadmap, designing, and delivering inclusive business solutions and features leveraging Microsoft capabilities. This is a data-driven and agile environment, where program managers are empowered to innovate and take ideas from conception to scale. It is a great opportunity to work on highly strategic initiatives, work with the latest Microsoft stack including Business Applications & Dynamics 365 and drive feedback into the product groups through our internal implementations to solve complex business problems.

If you are a self-starter, solution-oriented, like to simplify complicated & manual processes with efficient & scalable systems, passionate to learn new technologies and love a fast-paced agile environment, we’d like to speak with you.


Primary Responsibilities

  • Build business domain knowledge through collaboration with subject matter experts and business stakeholders for the purpose of driving a clear product vision and strategic roadmap, helping with prioritization focused on delivering highest-value and impactful capabilities for our learners and stakeholders.

  • Seek out and identify emerging opportunities for high-impact business scenarios, collaborate with stakeholders to frame clear problem statements and testable hypotheses in support of our strategic business objectives and product goals.

  • Create functional specifications which outline execution details and integrations across engineering systems & project components.

  • Drive inter-team transparency and alignment; highlight cross-team dependencies, identifying risks and mitigation strategies to ensure impactful initiatives are delivered accurately on or ahead of schedule.

  • Identify and drive cost saving opportunities through solution automations, process improvements, and end user self-service scenarios


Basic Qualifications

  • 6+ years of program management experience focused on combination of designing, delivering, releasing, providing training, supporting, or performing analysis

  • 2+ years of experience designing and implementing global tools and solutions automations

  • Good understanding of SDLC, Agile and Scrum methodologies

  • Excellent analytical and problem-solving skills, with hands-on experience applying them to business scenarios.

  • Proven ability to drive large scale projects with high collaboration and thought leadership

  • Excellent decision-making skills and the ability to work under fast paced environment

  • Excellent communication skills with proven senior leadership engagements

  • BS/BA in Computer Science, Business, or related field

Preferred Qualifications

  • Working knowledge of CRM, ERP, ETL, and Message Middleware solutions

  • Agile, SAFe or PMP Certification

  • Good understanding of cloud computing concepts and platforms

  • Experience with Accessibility Standards (WCAG 2.0)

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.