Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts
With over 115 million daily active users, Microsoft Teams is the fastest growing business application in Microsoft’s history. It is a collaborative communication product that brings together the complete power of Office 365 to empower teams to achieve more. As the foundation for teamwork and intelligent communications, Teams is a highly extensible hub and conversational canvas for first and third-party integrations. Our team’s mission is to drive Teams adoption using Line of Business apps and services and the platform capabilities on which these apps and services are built on.
In this role, you will own a broad charter that impacts strategic customers and their developers, IT pros and end-users. The role will involve working closely with strategic customers, external partners and Microsoft Teams engineering in the planning, development, and operations of innovative cloud services that integrate with the Microsoft Teams platform. You need to be able to drive successful collaboration across these various groups while maintaining a focus on partner and customer requirements and the mutual strategic direction.
The customers are based in US Eastern time zone but have been supported from as far west as Bellevue, WA so the only location requirement is North America.
Discover and Envision and, ideally, spec, key user scenarios for how an app or service would work and interact with MS Teams
Manage the customer relationship end to end from conception to launch, ensuring success for the customer at each stage of the development of Digital Transformations (Line of Business solutions integrated into Microsoft Teams)
Work with strategic customers to drive the adoption of partner apps
Provide feedback and influence Teams core, platform and extensibility teams on how to best evolve the product and platform for our customers
Plan and lead requirements, project, and relevant competitive reviews with team and executive leadership
Drive execution and demonstrate end-to-end ownership of complex, cross-group and cross-discipline projects to successful completion
5+ years of design or technical product management experience in enterprise space, ideally with a strong customer focus
3+ years’ experience working with web and mobile technologies, service operations at scale, or other highly technical areas
Track record of guiding large IT deployments from evaluation all the way through deployment and adoption at scale to thousands of users
Experience presenting to executives, IT staff, and end users; able to pivot quickly and adapt messaging to suit a range of audience technical levels and requirements
Technical understanding of collaboration technology and global cloud services, and general ability to ramp up and go deep in new technical areas
Prior experience driving customer adoption of Skype for Business, Microsoft Teams, SharePoint, Yammer, or related products
Good problem-solving skills and ability to think strategically
The ability to wear many hats, learn quickly and change direction when needed
The ability to think creatively and critically about product features and user scenarios in the enterprise space
Innate curiosity and ability to self-start in an ambiguous and rapidly changing startup environment
Strong project management, leadership, and cross-group collaboration skills
Excellent written and verbal communication/presentation skills through all levels of the organization, technical and non-technical
Must be biased for action
Bachelor's degree in Computer Science or Engineering (or equivalent experience)
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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