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Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts

Microsoft 365 is at the core of our Company’s mission to enable people and organizations to achieve more. To achieve this mission, Microsoft must reach and meet the needs of all commercial customers, regardless of size or sophistication. Our bold mission is to enable people and organizations to succeed at home, at school and at work, and to deliver intelligent services people trust and love to use to communicate, create, learn and work together, from anywhere.

The Microsoft 365 MidMarket Growth Team is tasked with supporting our ambitious growth goals by working with multiple groups to ensure our engineering investments are targeted to an aligned set of growth priorities, and are supportive to and supported by sales, marketing, and partner teams. We are taking a One Microsoft approach to identify and activate areas of opportunity and synergy across groups. Together, we’ll develop a strategy for product investment that accelerates our customers’ success and our business growth.

Our team culture is inclusive, casual, entrepreneurial, and high energy; we come from diverse backgrounds, are passionate and loyal to serving our customers and partners. Our team has a strong sense of accountability and provides its members many opportunities for learning and career growth.

We are looking for an experienced, energetic, and hands-on Senior Program Manager to extend our product strategy in the Unmanaged customer segment. You will identify and activate key levers that will help our partners to acquire, engage, retain, and increase monetization across Small and Medium business led primarily by Cloud Solution Partners (SMB-CSP). This is a vast set of customers who are not directly managed by Microsoft’s Enterprise sales force. By thinking end-to-end and partnering across groups, you will accelerate delivery of key business growth investments.

The ideal candidate brings a blend of business acumen and ability to work and influence across many teams. You will partner with engineering, finance, marketing, sales and consumption excellence and partner teams. The candidate should have a proven background in leveraging the work of others to understand and develop product & go-to-market strategies and drive these strategies from a product, tooling, engineering, and support standpoint to accomplish business objectives . Examples include : creating acquisition funnels; understanding consumption economic flywheels and developing models to track user journeys identifying friction points at every point to optimize; working the gaps across teams whether product, enablement, or GTM related; Enabling partner tooling needed to manage their own customer services and others.

Responsibilities

Key Accountabilities & Responsibilities: In this role, you will be expected to:

  • Work closely with Microsoft 365 engineering leaders to identify & prioritize key investments and cross-team synergies

  • Partner with partner channel teams to identify growth opportunities and requirements

  • Partner with data science and analytics team to create new, high impact insights & enablement for partners

  • Explore new directions, suggest new opportunities, and engage with customers and partners

  • Drive competitive research to hone our investments & ensure long term advantage for Microsoft

  • Drive primary and secondary research to identify customer needs and growth inhibitors

  • Refine and scope requirements for user experience front-ends based on deep empathy for the user journey and needs, delivering world class partner enablement toolsets

  • Build strong working relationships with Sales, finance, marketing, and engineering at the leadership and working team level

  • Establish and evangelize multi-year success goals with partner teams

  • Bring energy and enthusiasm to their work and their team

  • Identify solutions to large scale growth inhibitors and operationalize them

  • Develop and operationalize strategic frameworks that help teams align and work together on high priority opportunities

  • Support our goals for diversity and inclusion through everyday actions and communications

Qualifications

  • Deep understanding of Microsoft operating models, products and Go-to-Market approaches

  • 5+ years of program management or product management experience, and experience in management, consulting, strategy, business planning, program management or marketing in the technology sector

  • Proven ability to create organizational momentum around new ideas and initiatives

  • Demonstrated passion for and ability to drive improvements in end-to-end customer experiences

  • Strong leadership, executive presence, organizational agility, ability to impact and influence senior level leaders across the company; Ability to rapidly gain/build trust and confidence of internal and external stakeholders

  • Ability to act as a liaison between business stakeholders and development teams to ensure successful technical fulfillment of business requirements

  • Project management skills, ability to develop and execute processes that facilitate collaboration, leadership team effectiveness and impact

  • Forward thinking and strategic, yet pragmatic and operationally savvy, with a commitment to a job well done

  • Experience leading teams that deliver software products

  • Excellent written and verbal communication skills

  • Relevant Bachelors’ degree or experience commensurate with job expectations

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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