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Microsoft Corporation Senior Program Manager in Cambridge, Massachusetts

As a Senior Program Manager, you will drive execution of proactive outreach for discover, try, buy, deploy and adoption (DTBDA) of Microsoft 365 services. You are responsible to deliver the customer DTBDA for Microsoft 365 while utilizing the company’s immense IP and assets across partners, Microsoft Enterprise services and support teams, the Microsoft field sales organizations and Microsoft 365 business groups. This key Program Management role will require developing exceptionally strong and transparent working relationships with the aforementioned teams to deliver expected customer and business results.

Your key business metrics will be:

  • Increase funnel conversion of discover/try/buy/deployment/adoption

  • Reducing time/cost to discover, try, buy, deploy and adopt M365 services

  • Increase growth/revenue

  • Reducing cost per active user

  • Increasing the adoption velocity of customers leveraging Microsoft cloud services (Microsoft 365, EMS, Azure, etc)

Responsibilities

  • Design and execute customer outreach campaigns

  • Scope and execute creative/new approaches to building traffic

  • Synthesize GTM content to craft compelling discovery content/strategies

  • Create consistent/holistic customer journeys to bring admins through the full DTBDA funnel

  • Self-driven and self-aware Senior Program Manager with proven history of demonstrated and measurable business impacts through influence and direct team leadership

  • Develop foster and maintain effective working relationships with engineering, marketing, Enterprise Services/Support and field sales and partner teams to deliver key business metrics

  • Manage customer and partner DTBDA programs within expected timeframes, costs while continually driving increased effectiveness and thus reducing costs

  • Collaborate with engineering partners to ensure delivery of data and infrastructure for reporting capabilities

  • Collaborate with Business stakeholders on new feature requests for data measurements and reporting needs that progress towards our roadmap and strategic business plans

  • Influencing others: the ability to move others across organizational boundaries to a desired business outcome when there is no clear “ownership” of an issue.

  • Collaborate with stakeholders and partners, requiring EQ and growth mindset to gain consensus on backlog priority, target dates, tech specs, and success metrics

Qualifications

  • 5+ years of program and/or product management experience with technical aptitude & hands-on experience

  • 5+ years’ experience enabling customers with Microsoft cloud services (Microsoft 365 plus other cloud services highly desired)

  • Knowledge or ability to quickly learn key discover, try, buy, deploy and adoption activities in the M365 arena

  • Consistent track record of developing customer-oriented strategies and delivering experiences in any of the DTBDA arenas

  • Proven Program Management Skills

  • Demonstrated ability to lead, manage, build and deliver customer and partner business results through an engineering or professional services team

  • Ability to analyze data signals and translate into in-product experiences in the DTBDA space

  • Business Intelligence Certification or a PMP certification is a plus

  • Advanced degree (MBA, Masters, PhD) in engineering, business, marketing, economics, or related field is a plus

#NEXTPLAY

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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