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Harvard University Senior Media Technician in Cambridge, Massachusetts

65749BRAuto req ID:65749BRJob Code:402041 Senior Media Technician Department Office Location:USA - MA - Cambridge Business Title:Senior Media TechnicianSub-Unit:Administration and Finance Salary Grade ( :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

3+ years of experience in professional video production, and multimedia equipment at the industrial, educational, or broadcast level.

Additional Qualifications and Skills:

The following Additional Qualifications are strongly preferred. If you meet some, but not all, you are still encouraged to apply; we value employees with a willingness to learn.

  • Bachelor’s degree or technical school certification desirable.

  • Successful experience providing multimedia customer service in a fast-paced, academic environment.

  • Proven ability to supervise, deliver professional customer service, and manage multiple simultaneous work assignments.

  • Analytical and troubleshooting skills and the ability to identify and resolve technical process issues.

  • Effective interpersonal and written/verbal communication skills.

  • College background in related multimedia and /or technology preferred.

  • Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner.

  • Knowledge of a range of computer software and operating systems is preferred.

Additional Information:We regret that we are unable to provide visa sponsorship for this position.

All formal offers will be made by FAS Human Resources.Department:Education Support ServicesPre-Employment Screening:Criminal, IdentitySchedule:M-F: 8-4Job Function:Communications Position Description:The Senior Media Technician:

  • Provides media technology support for classes and events;

  • Oversees capture hardware installation, configuration, updates, and troubleshooting;

  • Responsible for supervising classroom recordings and provisioning course sites with recordings;

  • Documents technical problems and develops solutions and workarounds for failures;

  • Regularly updates HUIT and is in direct contact with the technical staff regarding platforms and services used by ESS;

  • Works with FAS and other Harvard faculty to meet their classroom technology needs;

  • Sets up and breaks down various classroom technology throughout the day;

  • Performs video recording and content delivery for faculty;

  • Conducts classroom integrations of technology, explores options and collaboration with Harvard University departments beyond FAS;

  • Researches, pilots, and explores new solutions to improve the overall workflow of technical services;

  • Responsible for implementing some IT solutions and the design of video signal flow;

  • Performs repairs on classroom equipment. on component-level electronics, various mechanical issues, and installed equipment;

  • Provides event production and support for event client needs;

  • Provides administrative and clerical duties including daily monitoring of our video recording and archive, updating classroom support sheets, notifying the team of any updates of equipment or new solutions, organizing and scheduling meetings with faculty and TFs, coordinating with clients, designing and distributing classroom signs, and answers phone calls;

  • Performs event services during weekend and evening hours.

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Certificates and Licenses:

CTS, Crestron DMC-E, or Dante certifications desirable.

Physical Requirements:

  • Ability to lift 25 pounds.

  • Applicant must be able to climb ladders, walk distances, and move unencumbered.

Working Conditions:

This position will be based in Cambridge, MA. Some evening and/or weekend shifts may be required.

Job Summary:

The Senior Multimedia Technician works to support faculty, students, and staff in the use and care of classroom multimedia and digital video capture equipment and regularly advances knowledge of emerging audio, video, and multimedia technologies.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.Benefits:We invite you to visit Harvard's Total Rewards website ( to learn more about our outstanding benefits package, which may include:

  • Paid Time Off: 3-4 weeks of accrued vacation time per year (3 weeks for support staff and 4 weeks for administrative/professional staff), 12 accrued sick days per year, 12.5 holidays plus a Winter Recess in December/January, 3 personal days per year (prorated based on date of hire), and up to 12 weeks of paid leave for new parents who are primary care givers.

  • Health and Welfare: Comprehensive medical, dental, and vision benefits, disability and life insurance programs, along with voluntary benefits. Most coverage begins as of your start date.

  • Work/Life and Wellness: Child and elder/adult care resources including on campus childcare centers, Employee Assistance Program, and wellness programs related to stress management, nutrition, meditation, and more.

  • Retirement: University-funded retirement plan with contributions from 5% to 15% of eligible compensation, based on age and earnings with full vesting after 3 years of service.

  • Tuition Assistance Program: Competitive program including $40 per class at the Harvard Extension School and reduced tuition through other participating Harvard graduate schools.

  • Tuition Reimbursement: Program that provides 75% to 90% reimbursement up to $5,250 per calendar year for eligible courses taken at other accredited institutions.

  • Professional Development: Programs and classes at little or no cost, including through the Harvard Center for Workplace Development and LinkedIn Learning.

  • Commuting and Transportation: Various commuter options handled through the Parking Office, including discounted parking, half-priced public transportation passes and pre-tax transit passes, biking benefits, and more.

  • Harvard Facilities Access, Discounts and Perks: Access to Harvard athletic and fitness facilities, libraries, campus events, credit union, and more, as well as discounts to various types of services (legal, financial, etc.) and cultural and leisure activities throughout metro-Boston.

Work Format:On-Site LinkedIn Recruiter Tag (for internal use only):#LI-CK1Work Format Details:This position is based primarily on-campus, in Massachusetts. This may include in-person during emergency situations (if applicable). Additional details will be discussed during the interview process. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.About Us:Education Support Services (ESS) provides world-class audiovisual and instructional support, event and media production, training, and consulting services to faculty, staff, and students in the Faculty of Arts and Sciences (FAS). The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment. ESS is comprised of six service groups: Teaching & Learning Support, Integrated Audiovisual Services, Event & Media Production, Language Center, Assistive Technology Services, and Piano Technical Services.