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Harvard University Senior Media Technician in Cambridge, Massachusetts

56586BRAuto req ID:56586BRJob Code:402041 Senior Media Technician Location:USA - MA - Cambridge Business Title:Senior Media TechnicianSub-Unit:------------ Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :055Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • At least two years working with multimedia equipment and production.

  • A minimum of two years of college or technical school; education beyond high school may count toward experience.

  • Proficiency with Microsoft Office (Excel, PowerPoint, and Word).

Additional Qualifications and Skills:

  • Bachelor’s degree or technical school certification preferred

  • Successful experience providing multimedia customer service in a fast-paced, academic environment.

  • Proven ability to supervise, deliver professional customer service, and manage multiple simultaneous work assignments.

  • Analytical and troubleshooting skills and the ability to identify and resolve technical process issues.

  • Effective interpersonal and written/verbal communications skills.

  • CTS, Crestron DMC-E, Dante certifications preferred.

  • College background in related multimedia and /or technology preferred.

  • Ability to work with a range of constituents and to develop solutions to service problems in a client-friendly manner.

  • Knowledge of a range of computer software and operating systems is preferred.

Additional Information:All formal written offers will be made by FAS Human Resources.Department:Education Support ServicesPre-Employment Screening:Criminal, Education, IdentitySchedule: Monday - Friday 9AM-5PM Job Function:Technical Job-Specific Responsibilities:

  • Provides media technology support for classes and events;

  • Oversees capture hardware installation, configuration, updates, and troubleshooting;

  • Responsible for supervising classroom recordings and provisioning course sites with recordings;

  • Documents technical problems and develops solutions and workarounds for failures;

  • Regularly updates HUIT and is in direct contact with the technical staff regarding platforms and services used by ESS;

  • Works with FAS and other Harvard faculty to meet their classroom technology needs;

  • Sets up and breaks down various classroom technology throughout the day;

  • Performs video recording and content delivery for faculty;

  • Conducts classroom integrations of technology, explore options and collaboration with Harvard University departments beyond FAS;

  • Researches, pilots, and explores new solutions to improve the overall workflow of technical services;

  • Responsible for implementing some IT solutions and the design of video signal flow;

  • Performs repairs on classroom equipment. on component level electronics, various mechanical issues, and installed equipment;

  • Provides event production and support for event client needs;

  • Provides administrative and clerical duties include daily monitoring of our video recording and archive, updates classroom support sheets, notifies the team of any updates of equipment or new solutions, organizes and schedules meetings with faculty and TFs, coordinates with clients, design and distribute classroom signs, and answers phone calls;

  • Performs event services during weekend and evening hours.

School/Unit:Faculty of Arts and Sciences EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Physical Requirements:

Ability to lift 25 pounds.

Applicant must be able to climb ladders, walk distances, and move unencumbered.

Working Conditions: Some evening and/or weekend shifts may be required

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/. Job Summary:

Education Support Services (ESS), in the Faculty of Arts and Sciences (FAS), provides world-class audiovisual and instructional support, training, and consulting services to faculty, staff, students. The team supports the school’s mission by delivering premium technology offerings that enhance and creatively advance the teaching & learning environment.

ESS is comprised of six service groups: Assistive Technology Center, Piano Technical Services, the Language Center, Teaching. & Learning Support, Design & Engineering, and Event & Media Production. This role will be a part of the Teaching & Learning Support team.

The Senior Multimedia Technician works to support faculty, students, and staff in the use and care of classroom multimedia and digital video capture equipment; regularly advances knowledge of emerging audio, video, and multimedia technologies; and coordinates multimedia technology for class demonstrations with the laboratory demonstration preparation staff.

Commitment to Equity, Diversity, Inclusion, and Belonging:Harvard University views equity, diversity, inclusion, and belonging as the pathway to achieving inclusive excellence and fostering a campus culture where everyone can thrive. We strive to create a community that draws upon the widest possible pool of talent to unify excellence and diversity while fully embracing individuals from varied backgrounds, cultures, races, identities, life experiences, perspectives, beliefs, and values.

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