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Akamai Technologies, Inc Senior Manager of Customer Outcomes in Cambridge, Massachusetts

Senior Manager of Customer Outcomes

Cambridge, United States


Sales/Sales Engineering

Mar 25, 2020 Post Date

020176 Requisition #

About the Job

As the Sr. Manager of Customer Outcomes for Akamai’s largest accounts you will be responsible for development, alignment and execution of Akamai’s operational strategy for our largest accounts. This is a newly created function and we are seeking a highly self-motivated, experienced individual who has a proven track record for cross-organizational collaboration and execution. The goal of this new outcome oriented team will be to maximize traffic, product adoption, performance, customer satisfaction and revenue by partnering closely with our Sales, Engineering, Product Management, Support, Operations, and Network teams.

As a Senior Manager of Customer Outcomes you will:

  • Drive successful customer outcomes

  • Partner with cross-functional teams including Sales, Engineering, Product Management, Support, Operations, and Network teams to design a strategy to address the critical needs of our top customers and drive results

  • Drive higher customer satisfaction and business growth by identifying the needs, advocating for the needs, and executing on the needs of our top customers.

  • Leverage the needs of our top customers to transform and improve Akamai’s stand way of operating, while managing concepts from inception to scale.

  • Provide clear and transparent reports on progress of sponsored projects to Akamai’s executive team

  • Creation of a team identity, culture, and vision all resulting in a high performing, inclusive team.

  • Inspire a company-wide culture of customer success.

About the Team

Customer Outcome Engineering is a new team at Akamai within the Media and Carrier Division reporting to the Sr. Director of Product Management for Customer Performance. The Media and Carrier Division at Akamai provides industry leading cloud products to serve the media, gaming, software and social industries. Our products are used by the global top businesses to manage, store, and deliver digital content to a wide array of digital devices. Our customers include Apple, Viacom, News Corp, MLB, NBA, Microsoft, Sony, Nintendo, and many more.

Required Education and Experience:

  • 10 years of relevant experience and a Bachelors degree or

  • 8 years of relevant experience and a Masters degree

Required Skills

  • 5+ years of experience leading a team

  • 5+ years of experience in a customer outcome oriented role.

  • 3+ years of experience with public cloud platforms, distributing computing, or content distribution technologies

Desired Skills

  • Situational fluency, ability to influence and motivate others and perseverance to handle challenging business situations

  • Ability to gather data from diverse sources to analytically determine business priorities

  • Desire for on-going challenges and interest in continuously learning about new Internet technologies and industry best practices

  • Excellent written and verbal communication skills with the ability to articulate complex technical concepts to a broad range of technical and business audiences

  • Must be a team player

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatched customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @AkamaiCareers onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.