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Oracle Senior Expert Services Manager- OMC in Cambridge, Massachusetts

Senior member of an expert services team who is responsible for delivering a quality solution in a timely manner, on budget and to a client*s satisfaction. Responsible for delivering a set of services and key deliverables that match customer specifications. Key responsibilities include the development, testing, and launching of marketing programs.

Senior member of the Expert Services team who provides expert services both as an individual and a team member. Leads project teams and works with management to ensure quality marketing deliverables for Oracle customers. Has advanced subject matter expertise in marketing programs and campaigns. Has the ability to develop, coordinate, test, and launch complex interactive marketing programs using the Oracle Marketing platform for on-time, on-budget, and error free project deliverables. Takes a lead role in guiding junior team members and projects. Can actively manage and resolve customer escalation, project scope issues, and technical challenges. Reviews project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design & delivers internal/external training. Demonstrate leadership and mentor other members. Manage team of developers by assigning resources, reviewing quality reports, & ensure development/training for team.

8 years of professional experience. 2-3 years of email coding experience. Experience with HTML, CSS, and JavaScript. Understanding of email design, copywriting, and the creative process. Previous experience interacting with senior level clients/customers.

Oracle is an Affirmative Action-Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veterans status, age, or any other characteristic protected by law.

Thorough understanding of and/or interest in online marketing

Great team player, know when to lead and when to follow

A strong work ethic, a winning attitude and a sense of humor

Highly developed experience in client services, account and/or project management in interactive or email marketing

Ability to perform under pressure and meet deadlines while demonstrating enthusiasm towards colleagues and clients.

Client focus with an obsession for achieving measurable results

Strategic and analytical insight to identify and solve client's business, marketing and technology problems

Work to identify sales opportunities within existing accounts

Excellent oral, written and presentation skills

Extremely proactive, highly organized, with ability to manage multiple tasks

Strong data gathering, storytelling, and analytical skills

Polished verbal, written communication and presentation skills, with both internal colleagues and external clients

Technically literate and comfortable working with Internet technologies, and desire to build technical knowledge


Part of a team responsible for the day-to-day operation of our largest accounts making sure the account is running smoothly and profitably.

Know the client's business intimately and be an effective spokesperson for the client within the Oracle Marketing Cloud; representing the client's point of view and concerns.

Part of an internal team working on short-term projects and/or campaigns, with an understanding of long-term planning requirements and growth of the business.

Push the envelope of ground-breaking strategies for designing and executing successful integrated lifecycle email programs

Build collaborative client relationships and account size based on trust and tangible results

Gather business requirements, identify needs and scope programs to ensure quality programs exceed client's expectations and industry standards.

Analyze key email performance indicators and make and identify opportunities for optimizing results.

Help identify potential projects and sources of revenue.

Develop and foster team environment across functional areas

For a listing of all opportunities at oracle, please go to

Oracle is an Equal Opportunity Employer


Jacqueline Jenna

Oracle Talent Advisor


Job: *Consulting

Organization: *Oracle

Title: Senior Expert Services Manager- OMC

Location: NY,New York-New York

Requisition ID: 20000ARK

Other Locations: United States