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Microsoft Corporation Senior Content Publishing Manager in Cambridge, Massachusetts

Are you passionate about technical writing and people management? Do you thrive on mentoring and watching your team members grow? Are you excited about helping customers and ensuring they have a positive experience using Microsoft products and services? If yes, then come join our experienced team of content developers and help us help others to achieve more.

We’re looking for an experienced manager to lead the Azure Storage content development team. In this position, you’ll lead a group of talented content developers who write and publish technical content for Azure Storage services. This team plays a critical role in helping our customers (developers, IT professionals, data analysts, etc.) understand our core foundational storage service offerings.

You and your team are customer-obsessed and take great care in translating deep technical information into clear, everyday language that our customers can understand. You’re collaborative and excellent at building cross-group and cross-org relationships. You demonstrate a growth mindset and embrace failing fast to achieve personal and operational growth across the team. You embody and embrace a diverse and inclusive belief that drives a culture and environment where all views are heard and respected.

Responsibilities

  • Leadership : Lead a diverse team with deep technical skills to execute plans for creating and maintaining documentation for Azure Storage features and technologies

  • Manage : Create an inclusive work environment where every employee can effectively communicate, engage, and be a contributing member to the team to drive initiatives that provide exceptional customer experiences

  • Enable : Provide ongoing feedback that helps direct reports learn, grow, and develop to achieve impact and advance their career aspirations

  • Plan : Develop action plans for objectives and key results (OKRs) that support the team and organization’s primary goals

  • Execute : Maintain strong working relationships between your team and key partners to align on and deliver the right content solutions for product and customer needs

  • Partner : Maintain strong working relationships with stakeholders across engineering, marketing, strategy, customer experience, support, and related partner teams

  • Customer : Seek to understand customer perspectives and identify opportunities to improve our customers’ experiences (process, tools, technology)

Qualifications

Required Qualifications:

  • 5+ years people management or team lead experience in content development, program management, customer support, or technical training disciplines

Preferred Qualifications:

  • Knowledge and understanding of content strategy and content design techniques

  • Excellent written and verbal communication skills

  • Experience at gathering customer requirements and prioritizing across multiple deliverables by using data and other signals

  • Proven project management, organization, and planning skills, including a track record of delivering great results in a matrixed environment

  • 2+ years Cloud industry experience

  • 5+ years of technical writing experience in a software company, writing professional customer-facing documentation or training.

  • Familiarity with programming languages like .NET, Python, Java, and JavaScript.

  • Experience working in GitHub and with Markdown language.

  • Experience with Azure Storage and other Azure services.

  • Experience working directly with software engineering teams.

  • Background in system administrator, DevOps, or other related profession is helpful.

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Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

  • Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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