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Philips Sales Enablement Manager- Services and Installed Base (South or East) in Cambridge, Massachusetts


If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 888-367-7223, option 5, for assistance

Services and Install Base Sales Enablement Manager, Services and Solutions North America Health Systems

In this role, you shape the way Philips serves Customers in the North American healthcare market…

Services provides an incredible marketing opportunity to drive customer satisfaction through service and solution innovation and exceptional delivery in the market, while driving campaigns and programs that build long-term Customer loyalty. The Services and Install Base Sales Enablement Manager drives the service agreement sales funnel, from lead to close by working closely with the Service Solutions sales team on a daily basis, bridging . Define service and solutions offers based in customer insight. Ensure delivery processes maximize measurable Customer value over the lifecycle of ownership. Develop the offerings and go to market strategies that establish Philips as the partner of choice for healthcare delivery organizations in North America.

Your Responsibilities:

  • Meet or exceed assigned key performance indicators including but not limited to service agreement capture rate, service agreement order intake and revenue.

  • Measure service offering, Service Solutions (sales) performance, and service delivery performance in assigned business.

  • Create the go to market approach (Customer Segmentation, Targeting, Positioning, and Promotions) to drive installed base and Customer services sales, growth and advocacy in defined sales zones.

  • Design and develop sales enablement programs. Track and measure sales enablement program performance.

  • Provide day-to-day service agreement sales support to the Service solutions sales organization, Account managers, and specialists in assigned zone.

  • Contribute to annual business processes including, but not limited to price review and management, business-market combination, annual operating plan development, annual marketing plan development.

  • Collect and analyze market and competitive information; define target groups and competitive threats to understand and build Philips opportunities.

  • Support Marketing Plan development

  • Support market specific integral value proposition development, enhancement of global value propositions.

  • Interface to the business service marketing and operations teams; interface to global service and solutions delivery marketing team; generate relevant insights as input for proposition and roadmap development

  • Provides central management, business reviewed updates, and legal reviewed updates of Customer facing documents, brochures, presentations, terms and conditions, exhibits, quotation form and content

  • Develop and promote content inclusive of Customer success stories, case studies, and validated claims.

  • Continuous monitoring and measuring service portfolio performance, seeking actionable insights, and taking appropriate actions to drive business results

  • Know and adhere to Philips formal and informal quality policies and procedures

  • Represent sales insights and direct customer insights to improve the North America service and solutions delivery offerings portfolio. Providing North America market input to the global strategy for the Customer Service portfolio

You are a part of

A high performance team of marketing professionals committed to delivering Healthcare providers and enterprises the best healthcare technologies, services, and solutions available in the world.

You will report into the Business Market Leader, North America Services and Solutions Marketing. This position will reside in Cambridge, Massachusetts, United States.

To succeed in this role, you should have the following skills and experience

  • Bachelor's Degree in marketing or business – MBA preferred or equivalent work experience in marketing positions

  • 5+ year experience marketing technology, healthcare or medical technology products and solutions, including creating customized value propositions to unique customers and market segments

  • Financial analysis and modeling skills required.

  • Experience working in a business with complex market/channel structures

  • Demonstrated success in developing and implementing strategic marketing and business plans.

  • Proven change agent who is willing to actively promote new ways of doing business

  • Strong results orientation. Capable of making commitments, setting priorities, and delivering results on time and on budget.

  • Creative thinker who can bring fresh ideas and think around roadblocks

  • Self-starter who can operate without daily direction and can set priorities

  • Effective communication skills including demonstrated stand-up presentation skills, group facilitation and ability to effectively interact with worldwide / international personnel.

  • Excellent interpersonal skills with ability to interact effectively in a team-based organization across multiple locations.

  • Enthusiastic and high energy

  • This individual may be based near Philips office or work remotely

In return, we offer you

Philips is a learning organization. You will have opportunity to learn new transferrable skills, grow your business acumen, and apply your marketing and solution innovation skills to a dynamic company in a rapidly evolving healthcare market. If you excel in marketing, we can make you better through a global network of partners specialized in all aspects of marketing, finance, service operations, and more. You need to bring your thirst for knowledge and your desire to help us realize Philips’ mission and vision to positively impact 3 billion lives a year.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on improving 3 billion lives a year by delivering innovative solutions across the health continuum. Our people experience a variety of unexpected moments when their lives and careers come together in meaningful ways. Learn more by watching this video.

To find out more about what it’s like working for Philips at a personal level, visit the Working at Philips page on our career website, where you can read stories from our employee blog. Once there, you can also learn about our recruitment process, or find answers to some of the frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran