Microsoft Corporation Sales Advisor Manager in Cambridge, Massachusetts

Managing an expanding team of Sales Advisors that are responsible for the day to day operational performance of a multimillion dollar revenue generating program across over 20 Markets in EMEA. The Sales Advisor role works closely with our pre-sales & retention Delivery Partners closely, ensuring we maximize performance and drive a strong sales pipeline either direct to customer, via Inside Sales or Partner. The role is accountable to build and coach the team that is building relationships with the Delivery Partner to become recognized as a trusted advisor & mentor to their advocates, trainers and coaches. In addition, identifying gaps in processes / procedure, handling complex escalations as well as proactively removing sales blockers via readiness recommendations are core responsibilities that help deliver results unhindered & operations run smoothly. Along with a close working relationship with our Delivery Partners, the Sales Advisor Manager collaborates with internal stakeholders & the global Sales Advisor community to share learnings & insight as well as influence the development of readiness plus drive recommendation to enhance product & marketing needs in support to his/her team.

Responsibilities

  • Create an inclusive & diverse work environment where every employee can effectively engage and wants to be part of the team, providing ongoing feedback that helps your direct reports improve their performance

  • Build a diverse team with capabilities needed to achieve current and future business objectives, balance the development of existing employees while bringing in new external and internal talent

  • Develop realistic performance goals and standards for Sales Advisors

  • Leads others in scoping problems by identifying key issues, inputs, stakeholders, and outcomes

  • Makes important business decisions with confidence

  • Ensure sales targets are met / exceeded via Outsourced Delivery Partners through planning the team’s workload, holding the team and individuals accountable for results

  • Monitor customer, partner satisfaction to leverage customer insights & partners with stakeholders to drive improvements

  • Influences and guides delivery Partners to meet future needs

  • Work to achieve goals and respond effectively to changing priorities, maintaining team energy and results

  • Lead the team to foster innovate approaches to maximize sales opportunities & collaborate to improve readiness

  • Leverages expertise to help implement & positively influence global direction

  • Identify and evaluates opportunities to enhance the business through cross-group collaboration

  • Partner and collaborate with other teams on related deliverables, and effectively leverage others in relevant work streams.

  • Remove barriers by working with others around a shared need or customer benefit

  • Acts as a trusted resource and advisor to a wide network of colleagues with diverse personalities

  • Conduct regular 1:1’s, connects and performance reviews, providing constructive feedback to help improve the performance of the team

Qualifications

  • Proven experience in building, developing and coaching a successful team

  • Hands on managerial experience preferably within a sales/pre-sales or customer retention environment – 2 years+ required

  • Previous experience with working with contact center suppliers

  • Deep operational experience working with supplier’s day to day

  • Ability to collaborate and build relationships with internal stakeholders and vendors/suppliers/delivery Partners

  • Proven experience in driving results

  • Self-motivated, independent thinker who can deal with ambiguity

  • Good verbal and written communication skills

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.