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Pegasystems, Inc. Product Marketing Manager, Customer Service in Cambridge, Massachusetts

Product Marketing Manager, Customer Service

Job Category: Business Operations

Location: US - Georgia - Atlanta - Remote | US - Georgia - Remote | US - Illinois - Remote | US - Maine - Remote | US - Maryland - Remote | US - Massachusetts - Cambridge | US - Michigan - Remote | US - New Hampshire - Remote | US - New Jersey - Remote | US - New York - Remote | US - North Carolina - Remote | US - Ohio - Remote | US - Pennsylvania - Remote | US - Rhode Island - Remote | US - South Carolina - Remote | US - Tennessee - Remote | US - Texas - Remote | US - Vermont - Remote

Meet Our Team:

Be part of one of Pega’s primary engagement strategies and offerings; Customer Service. The team engages each and all functions of the business to clarify and align the specific expectations or deliverables needed to win big in each offering. This includes market and buyer insights, value propositions, product roadmap investments, marketing mix and allocations, sales and go-to-market coverage, delivery, and ecosystem efforts. This team is a key and integral component of Pega’s go-to-market, establishing the voice and vision for its customer service offerings globally. As the primary interface between product management, marketing programs/campaigns, analysts/influencers, sales enablement, sales leadership, PR and brand teams, every day will be different, and you will be part of one of the most critical functions in driving Pega’s continued success.

Picture Yourself at Pega:

Pega’s CRM offerings are changing the game in the world of customer engagement.Our award-winning software allows businesses to completely transform their customer’s experience across all aspects of the customer journey, from the way they acquire customers, to how they onboard them, service them effectively, up-sell and cross-sell, foster loyalty and advocacy, and beyond.

Using powerful technology such as artificial intelligence (AI) Pega’s CRM software offerings are market-leading and allows the world’s largest B2B and B2C enterprises to rise up to new digital opportunity. You can be part of this transformation!

As a key member of the Pega product marketing team, you will develop differentiated product positioning and messaging for Pega’s Customer Service Solution - including AI-guided Customer Service Desktop, Knowledge Management, Cobrowse, Case Management, Social Engagement and much more. You will work closely with customers, sales, product management, partners and analysts to identify market opportunities and help lead product launches. You will identify and develop a variety of compelling content (written, videos, demos, presentations etc.) to fuel sales, marketing and customer success and effectively convey the value of Pega’s offerings. Furthermore, you will collaborate with cross functional marketing teams to create and execute go to market programs and evangelize the offerings through digital marketing channels.

What You'll Do at Pega:

  • Be a subject matter expert for Pega’s Customer Service solutions

  • Create, publish and maintain informative and highly technical content

  • Create, review and deliver product demonstrations to effectively differentiate the product offering

  • Synthesize market intelligence & customer insights to develop a deep understanding of our market and customer segments. Craft & author compelling audience-specific messaging.

  • Generate market awareness and provide direct support for sales opportunities

  • Participate in analyst relations activities, including attending and presenting at key analyst events

  • Conduct market analysis to identify key opportunities and threats

  • Work closely with product management to impact product direction, possible new features, functions and technology to be included within the solution

  • Measure and manage impact of marketing activity on the customer lifecycle, bookings and revenue

  • Partner with the enablement team to drive the development of training and education materials for prospect-facing teams across all segments and specialties.

  • Develop deep relationships with Product Management, Product Marketing and Industry teams to maintain role as trusted partner.

Who You Are:

You’re a results-driven product marketing professional excited about how emerging technologies can be leveraged to drive customer engagement. You are a knowledge seeker, continuously pursuing, trialing and dissecting the latest technologies. Most importantly, you are an outstanding communicator; a writer who enjoys developing messaging that will connect and resonate seamlessly with key stakeholders. You are hands-on with “can do” attitude, proactive problem-solving skills and a drive for results.

What You've Accomplished:

  • Bachelor’s degree required, MBA/MS preferred

  • 5-8+ years of professional experience, with 2+ years in product marketing /product management (background in CRM a plus)

  • Strong writing skills with experience building impactful content including; white papers, interactive product demos, webinars, videos and case studies

  • Demonstrated experience and proven track record working in a highly technical and B2B focused products and solutions

  • Ability to work effectively and collaborate with internal cross-functional teams and external customers to drive results

  • Experience communicating with sales teams, customers, prospects, analysts, and internal management

  • Data driven marketing approach, along with the ability to grasp and translate technical capabilities into business benefits

  • Strong analytical skills, an attention to detail, and an overall “can-do” attitude

  • Knowledge of the “Challenger Selling” methodology a plus

Pega Offers You:

  • Gartner Analyst acclaimed technology leadership across our categories of products

  • Continuous learning and development opportunities

  • An innovative, inclusive, agile, flexible, and fun work environment

  • Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

Job ID: 11872

As anand Affirmative Action employer, Pegasystems will not discriminate in its employment practices due to an applicant's race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, veteran or disability status, or any other category protected by law.

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