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Microsoft Corporation Product Manager in Cambridge, Massachusetts

Are you looking for an engineering product group role where you get to work directly with customers to drive usage and return on investment of Microsoft 365 Security E5 Advanced capabilities? Do you want to be a critical contributor to one of the company’s fastest growing businesses? If so, then we are looking for you!

The global pandemic has forever changed our workplaces and reshaped our cybersecurity priorities. While in recent months cloud apps have helped people around the globe stay productive and connected. They also pose an increased cybersecurity risk to businesses large and small, especially when you don’t know which cloud apps employees may be using. Now, as many countries and companies are entering a new phase toward hybrid work environments, we must apply digital empathy—the idea that cyber systems need to provide both strong security and a great user experience—to address this critical security and compliance priority.

At Microsoft, we’ve been on a journey with our customers gathering feedback and enhancing Microsoft Defender for Cloud Apps (MDCA) to meet their needs. The product has matured significantly, with new capabilities released frequently such as integrations with our 1st party security and compliance products as well as many 3rd party vendors.

To continue to improve the product and the experience security teams have with it, we must help win customers over, help them see the remarkable value we have to offer, help them quickly onboard to our services, deliver top-notch customer responses to queries from their onboarding teams and drive a great customer and partner experience overall. In addition, we need to foster a data-driven customer/engineering feedback loop measured in minutes. We are focused on scaling out to meet these challenges in the face of incredible growth.

Responsibilities

The Customer Acceleration Team helps execute after a deal is closed with onboarding our strategic customers, gathering requirements, helping with customer feedback and using data to drive feature feedback and product truth back to our core engineering teams. We are focused on scaling out to meet these challenges in the face of incredible growth. As a part of the team, you will roll up your sleeves to give technical deep dives, troubleshooting and expertise to help enable our customers to deploy, consume and use our market leading security capabilities.

Customer focus: In this role, the Product Manager will work with internal and external customers on understanding/anticipating their needs and identify differentiated integration & innovation opportunities to solve the problems and delight the customers.

Product Definition: The Product manager will convert customer requirements into crisp, prioritized product roadmap, backlog, specifications with clear objectives and key results to measure success.

Technical Excellence: The Product Manager is responsible for working with engineering ensuring that the product truth is grounded in technical excellence. The PM will be expected to continuously identify opportunities for leveraging automation and AI at scale to help meet/exceed the scale, performance, security, reliability, operational efficiency goals for the service and business.

Data Driven Decisions: The Product Manager will be responsible for defining KPIs, ensuring every aspect of the service is instrumented and delve deep into the data to identify key insights and drive decisions based on them.

Collaboration: The Product Manager will identify and own problems and collaborate with partner teams to solve them. The PM will be expected to create an inclusive environment that brings a diverse set of ideas to the table to deliver innovative, high quality, timely solutions to the problems.

Operational Excellence: The Product Manager will work with each component team ensuring we have high confidence project plans and execution rhythm leadings to timely, high-quality delivery.

Qualifications

Here’s some of what we are looking for in a candidate:

  • 3+ years of experience in cross-group, cross-functional engineering roles

  • 3+ years of experience with cybersecurity

  • Strong background in cybersecurity is a must

  • Strong technical problem-solving skills

  • Track record of identifying and filling gaps in field, customer, and/or partner readiness

  • Ability to work with customers and partners (Business Decision Makers, CISOs and IT Leaders), speaking on behalf of Engineering, helping them understand our value proposition and our services

  • Solid experience in advocating on behalf of the customer to make our products even stronger

  • Proven track record driving the prioritization of a backlog based on actual customer evidence

  • Collaborative attitude coupled with ability to work toward customer & business goals

  • Great communication and presentation skills

  • Personal drive and impact with a desire to roll up your sleeves and make things happen

  • Technical curiosity and aptitude to quickly understand service capabilities, technical issues and customer needs

  • Ability to both demonstrate flexibility and build out scalable programs as we evolve from a startup to a mature service

  • Outstanding customer satisfaction track record

What we are offering the ideal candidate:

  • A fast paced, exciting work environment where there is always a new challenge and opportunity

  • Opportunities to directly impact customer and partner experience and improve the way product groups at Microsoft work with partners and customers

  • Direct impact on product engineering decisions based upon partner/customer experience and data

Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:

#smjobs

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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