Microsoft Corporation Product Manager in Cambridge, Massachusetts
The Security Compliance and Management Customer Experience Engineering (CXE) team at Microsoft is on a mission to enable organizations to deliver the Modern Workplace that is loved by users and trusted by IT. To accomplish this mission, the Customer Acceleration Team (CAT) team within SCM engages deeply with our top strategic enterprise customers to help them architect and consume our Modern Workplace unified endpoint management solutions. CAT is looking for a customer-focused individual to work directly with these customers. This individual will understand our customers’ requirements and deliver solutions that not only satisfy their needs but exceed their expectations.
This customer-focused individual will have three areas of responsibility:
Architecture & Consumption : Collaborate with key stakeholders to identify customers’ business and technical requirements, architect consumable solutions that meet customer needs, facilitate and guide solution consumption (including Windows, iOS, Mac and Android modern management via Microsoft Endpoint Manager and Windows 10), and to otherwise act as a strategic technical consumption advisor to our customers.
Product & Service Insights : Working with the rest of the SCM, Windows, Office Web/Mobile, and Azure Active Directory engineering teams, use your knowledge and expertise of CAT’s enterprise customers to help guide the future direction of our products and services.
Ecosystem Enablement : Use your subject matter expertise to train and enable our scalable consumption ecosystem.
Successful candidates will demonstrate these skills and qualifications:
Passion for enabling great customer experiences
Experience working with enterprise customers on difficult, technical issues and developing innovative, creative solutions
Highly self-driven with an ability to work very independently
An ability to work well within fast-paced, ambiguous situations where you need to define the problem, goal, solution and then see execution through to the end
Ability to communicate at all levels of an organization crisply and effectively, from senior executives on down, and across all functions, from business to technical, and across multiple geographies
Location near a major airport and a willingness to travel to and work on-site at customer locations (as the position does require approximately 25% travel)
Preferred candidates would also demonstrate these skills and qualifications:
2+ years’ experience in deploying, testing and/or designing enterprise solutions using Microsoft Endpoint Manager, SCCM, Windows, Azure Active Directory, Office Web/Mobile, and related technologies
Knowledge of the MDM (Mobile Device Management) and MAM (Mobile Application Management) spaces, including Windows, iOS, Mac and Android management
Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings:
Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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