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Philips Product Manager, Service System Implementation in Cambridge, Massachusetts

Product Manager, Service System Maintenance

As the Hospital Patient Monitoring (HPM) Service Product Manager for System Implementation, you will be critical in driving how system implementation services, such as hardware devices, workstations, servers’ installation, network configuration, interoperability configuration, software technical, clinical application configuration, user acceptance/go live and implementation management is offered to our customers. This role ensures that customers realize the value of our system implementation product in clinical and technical use cases to create better outcomes. This role works closely with the offer lead and product managers, as well as regional marketing and service delivery roles. It carries out implementation design and development of patient monitoring system, working in close collaboration with hardware and software product managers to craft the go-to-market strategy for system implementation as part of a technology release or part of a contracted offer, subscription to customers.

Your role ensures:

  • Understanding Customer Needs: Just like in product management for physical goods, service product managers must deeply understand customer needs, preferences, consumption experience, and pain points. This involves gathering feedback, conducting market research, and analyzing data to identify opportunities for new services or improvements to existing ones.

  • Service Design and Development: Work closely with cross-functional teams, including designers, engineers, marketers, and operations specialists, to conceptualize, design, and develop new services. This includes defining the service features, user experience, pricing strategy, and delivery channels. Identify continual service improvement initiatives related to system implementation product, module features, and functions. Lead upstream marketing activities for system implementation service products and features/functions, including building the business cases, setting prices, and establishing regional (North America, Europe, Growth) and user (clinical/technical) strategies.

  • Lifecycle Management: Oversee the entire lifecycle of a service, from ideation to retirement, including sustaining. Continuously monitor performance metrics, gather customer feedback, and iterate on the service to ensure it remains competitive and aligned with customer needs. Develop and maintain work procedures and instructions for system implementation products (module features and options

  • Go-to-Market Strategy: Responsible for developing go-to-market strategies and value propositions to launch the global customer system implementation successfully. Establish a commercialization strategy for system implementation with technology product managers to determine bundled vs. priced separately and associated positioning. This involves coordinating with marketing, sales, and customer support teams to create messaging, positioning, and promotional campaigns that effectively communicate the service's value proposition to target customers.

  • Revenue Optimization: Tasked with maximizing the revenue generated from services. This may involve pricing optimization, upselling and cross-selling strategies, bundling services with complementary offerings, and identifying monetization opportunities.

  • Customer Success and Satisfaction: Ensuring customer satisfaction and success is crucial for service product managers. Monitor customer satisfaction metrics, address customer complaints and concerns, and proactively identify ways to enhance the overall customer experience. Ensure the system implementation content roadmap is incorporated into upcoming service offers, partnering closely with the customer success team to ensure alignment and sharing feedback from regions and customers. Where applicable, manage external partners/providers for developing and delivering service products.

  • Risk Management and Compliance: Consider regulatory requirements, legal considerations, and potential risks associated with the service managed. Work closely with legal and compliance teams to ensure services comply with relevant laws and regulations.

You're the right fit if:

  • You have a bachelor’s degree in business management/marketing, health, computer science, or a related field, and you have an engineering or software development background, field service, and system/medical equipment installation field experience.

  • You must be able to successfully perform the following minimum Physical, Cognitive and Environmental job requirements with or without accommodation for this position.

  • You have 7+ years of experience in a product management role, focusing on service and software; practical experience and knowledge with lean startup; service field delivery role; product development, and patient monitoring systems.

  • Technical proficiency with a strong understanding of software development, system architecture, data analysis, and product design principles is vital. Experience with technical and clinical patient monitoring system delivery and installation in healthcare environments is a plus.

  • Your skills also include:

  • Experience with attribute-based product structure for definition and management.

  • High degree of services process acumen and capability development, deployment, and management at a central level and across markets.

  • Agile Product Development processes (PDLM, PDLM-S, PSSGP, other)

  • Business model innovation experience or management of recurring revenue (consumption/subscription) type products.

  • Ability to lead through influence and work effectively with other leaders; collaborate effectively with global teams worldwide; and creatively problem-solve.

About Philips

We are a health technology company. We built our entire company around the belief that every human matters, and we won't stop until everybody everywhere has access to the quality healthcare that we all deserve. Do the work of your life to help improve the lives of others.

  • Learn more about our business.

  • Discover our rich and exciting history.

  • Learn more about our purpose.

  • Read more about our employee benefits.

If you’re interested in this role and have many, but not all, of the experiences needed, we encourage you to apply. You may still be the right candidate for this or other opportunities at Philips. Learn more about our commitment to diversity and inclusion here.

Additional Information

US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa, now or in the future.

Company relocation benefits will not be provided for this position. You must reside in or be within commuting distance of one of the locations listed.

#LI-PH1

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran

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