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Philips Product Design Consultant in Cambridge, Massachusetts


**_Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips

  • .  Employees may request a reasonable accommodation. _**

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

*Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Defining and actively participating in (clinical) research, concept, and feasibility projects, both in-house and with external partners.

  • Formulating concepts of product propositions by identifying workflows, risks, and corresponding mitigations (UX/UI design).

  • Supporting Product Management/Marketing with the value proposition, user requirements creation to ensure that the voice of the customer is captured and translated into proper requirements and features.

  • Creating, managing, and executing usability plans, protocols, tests, evaluations, and reports ensuring alignment with the value proposition, claims, and user requirements.

  • Delivering PDLM document contributions according to QMS; troubleshooting on application-level where R&D involvement and solutions are needed.

  • Staying ahead of clinical and technical development of applications and relevant market trends (political, economic, social, technological, competitive).

  • Driving claim substantiation in the form of validation and/or case studies in line with Marketing.

  • Clinical validation of the services/solutions applications.

  • Establishing customer engagement contract to (e.g., pilot, research, FOK) to execute validation.

  • Maintaining an integrated global customer feedback loop, building application feature backlogs.

  • Authoring documentation/publications from clinical studies, supporting others in authorship and performing deep dives and prepares white papers/case studies.

You are part of

The New Service Design team, which is a global team with offices in Cambridge, NA, Best, NL, Bangalore, IN, and more. We focus on the creation of new commercial service offerings in the domain of healthcare operations and continuous improvement. Services in this context are software-enabled scalable/industrialized which will include aspects delivered by Philips staff. The services in scope are focused heavily on aiding healthcare providers in improving their operations.

To succeed in this role, you’ll need a customer-first attitude and the following

  • Master's Degree or Ph.D. with 10 + years of experience in a clinical environment, healthcare organization

  • Successful track record in product development, innovation, identifying and initiating new methods of diagnosis, treatment, and/or care within healthcare key segments

  • Proven stakeholder management, ability to influence, presentation skills and communication skills in a matrix environment at all levels

  • Experience in usability and requirements management, including risk management

  • Knowledge of software, data, and hardware/software systems (analytical expertise)

  • Knowledge of product validation, claims substantiation and troubleshooting skills

  • Experience working with tools such as Visio, Invision and Miro (a plus)

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to work directly with internal and external stakeholders, to design improvements for our Services and Solutions. Your efforts will aid in how our customers can save time, which in turn impacts better patient care.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.​

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:​

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. ​

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. ​

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

It is the policy of Philips to provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to race, color, ethnicity, religion, gender, pregnancy/childbirth, age, national origin, sexual orientation, gender identity or expression, disability or perceived disability, genetic information, citizenship, veteran or military status or a person’s relationship or association with a protected veteran, including spouses and other family members, marital or domestic partner status, or any other category protected by federal, state and/or local laws.

As an equal opportunity employer, Philips is committed to a diverse workforce. In order to ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veterans' Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants that require accommodation in the job application process may contact 888-367-7223, option 5, for assistance.

Equal Employment and Opportunity Employer/Disabled/Veteran