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IQVIA Principal, Commercial Outsourcing Services in Cambridge, Massachusetts

Principal, Commercial Outsourcing Services

Overview – Commercial Outsourcing Services

IQVIA Commercial Outsourcing Services (or COS) is a rapidly growing provider of long term analytical, forecasting, project management, and reporting services. COS engages with clients in the pharma and life sciences space via a variety of engagement models and is specialized to work with our clients on critical business issues.

Role Description

As a Principal with COS, you will focus primarily on business development while delivering outstanding client service. You will build trusted relationships with new and existing clients and your success will be dependent upon your ability to sell value added solutions and resource support while ensuring quality delivery.

As a Principal within COS, you will work directly with clients to develop business opportunities and deliver services spending time onsite with clients on a weekly basis.


  • Develop and deliver insightful value-added solutions addressing client business needs and/or issues

  • Oversee management of client relationships and contract requirements for product offerings, including managing the delivery our staffing teams

  • Foster client relationships by working in their best interests

  • Develop and execute strategic and tactical plans for renewal of existing business and growth based on new product/service sales with existing and new client organizations

  • Identify value-added follow-on work and new revenue opportunities with existing and new client organizations

  • Coordinate and collaborate with skilled teams to plan, organize and deliver timely, accurate, client focused work

  • Provide follow-up with clients after project deliverables have been completed to ensure client satisfaction

  • Provide direction, advice, and intellectual leadership for clients and delivery teams to ensure proper development of client reports and presentations

  • Remain current on industry, clients, and competitive trends and directions in order to anticipate and identify new business challenges and issues with assigned clients

  • Mentor, coach, and share subject matter expertise with others to help develop individuals and capabilities delivering world-class solutions for clients

Skills & Experience

The successful candidate will have a track record of success across the majority of the following competencies:

  • Client Relationship Management and Delivery – Hands on experience managing analytical or forecasting engagements to the brand and commercial functions within Life Sciences organizations, focused on client satisfaction and outstanding client deliverables.

  • Business Development - Proven ability to (1) identify new revenue opportunities with existing clients (2) qualify leads and sell commercial analytical/forecasting services to Pharma/Life Sciences companies. (3) develop proposals and conduct pre-sales meetings with potential new client organizations.

  • Team Development/Management - Proven skills in identifying, recruiting, mentoring/coaching, and retaining top talent for COS teams

  • Pharmaceutical Commercialization/Launch Experience - Ability to speak in detail with client executives about brand, launch and commercial strategy services/solutions, specifically in the life sciences industry segment, in a meaningful manner with depth of content knowledge

  • Communications/Executive Presence - Expresses ideas in a clear and concise manner; tailors message to target audience with the gravitas to build relationships to sell services and recruit practitioners; Demonstrates a logical, structured approach, adapts to the needs of the situation and the nature of the audience; confirms the audience has understood the message. Beyond presenting clearly, this competency is also concerned with ensuring strong two-way communication.

  • Industry Trends - Maintains a constant focus on industry, client and competitive trends in the life sciences industry. Applies this knowledge to both active client engagements and business/client development activities

  • Analytical Problem-Solving - Applies an analytical approach to solving problems and reaching logical conclusions. Gathers information from a variety of sources and quickly gains an understanding of it. Works effectively with complicated, conflicting or ambiguous information, and looks beyond the surface of issues to identify their underlying patterns and causes

  • Commercial Awareness - Considers flow of money and resources through an organization, and the need to get maximum value at each stage. Seeks to achieve commercial objectives, such as profitability, so the business can be as competitive and successful as possible

  • Cooperative Teamwork - Builds supportive relationships within a team, based on trust and respect. Requires listening to others, adapts to other people's different work styles and focuses on shared goals. Willing to challenge others and accepts challenges as a way of getting the best results for the team

  • Customer Focus - Develops strong, lasting relationships with clients. Possesses desire to understand and satisfy customers’ needs and exceed expectations whenever possible.

  • Decision-Making - Makes clear, appropriate decisions. Performs with incomplete or ambiguous information, and while under time pressure. Resilience in making unpopular decisions when necessary, and taking responsibility for outcomes and impacts of those decisions

  • Flexibility - Responds well to change. Positive attitude toward change and a readiness to adapt when presented with new information, new situations or shifting priorities

  • Influencing - Balances the need to shape outcomes in short term while maintaining successful long-term relationships. Knows how to motivate and inspire to achieve a common goal, and demonstrates key strategic negotiation tactics. Uses personal and professional contacts to influence people across teams or organizations

  • Initiative - Constantly looks for things to do. Self-confident and proactive; generates activity for themselves rather than waiting for instruction. Prepared to take risks if potential benefit in results

  • Innovation - Turns creative ideas into original solutions. Produces new or different approaches in current situations and enables creativity in others. Involved in generating ideas and seeing them through to implementation

  • Planning and organizing - Establishes and prioritizes tasks and objectives in order to manage time and resources appropriately. Sets deadlines based on the time required, and on how each part of the plan affects others. Prepares backup plans in case the situation changes

In addition to the skills and experience above, candidates interested in joining IQVIA COS as a Principal should have:

  • Bachelor’s degree required, master’s degree preferred with 7-10 years of experience in the pharmaceutical consulting or services industry

  • Performance/results orientation

  • Knowledge of IQVIA data assets

  • Strong interpersonal, presentation and networking skills

  • Appreciation for people/team opinions and encouragement of knowledge sharing

  • A willingness and ability to travel to client locations

  • Fluency in English (spoken and written)


At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 67,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at .

IQVIA is an EEO Employer - Minorities/Females/Protected Veterans/Disabled

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.