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Harvard University Marketing & Sales Insights Man in Cambridge, Massachusetts

55769BRAuto req ID:55769BRJob Code:405012 Admin Professional (N) Location:USA - MA - Boston Business Title:Marketing & Sales Insights ManagerSub-Unit:------------ Salary Grade ( :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:

  • BA/BS degree or equivalent education is required.

  • 6+ years of relevant experience in market research, business intelligence, or data analytics is required.

Additional Qualifications and Skills:

  • Compelling storyteller with strong verbal and written communication skills.

  • Intellectually curious with a passion for improving the customer experience.

  • Understanding of market research methodologies and basic statistical analyses.

  • Familiarity with Qualtrics, Salesforce, and MS SharePoint is preferred.

  • Excellent organizational skills with ability to multitask, prioritize, and manage multiple ongoing projects.

  • Experience in executive education/executive development is a plus.

Additional Information:During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage:

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. ( Department:Executive EducationPre-Employment Screening:Education, IdentityJob Function:General Administration Job-Specific Responsibilities:As part of the Harvard Business School (HBS) Executive Education Marketing & Sales team, you will collaborate with internal stakeholders and external research partners to provide data, research, and analysis to inform strategic and management decisions. The Marketing & Sales Insights Manager will gain and share a deep understanding of the executive development landscape, learning and development community, and HBS Executive Education customer experience. Candidates should have a data-driven mindset and the aptitude to present a compelling story about business performance and trends through qualitative and quantitative analysis.

Primary responsibilities include:

  • Collaborating with internal stakeholders on customized market research studies, surveys, focus groups, and competitive intelligence.

  • Packaging and socializing insights via presentations and infographics.

  • Making recommendations to improve customer experience based on data and market insights.

  • Working as part of a cross-functional team to implement customer experience enhancements.

  • Developing voice of customer initiatives including an online research community.

  • Aggregating complex data sets from multiple sources (Salesforce, Qualtrics, Adobe or Google Analytics, Oracle Business Intelligence, etc.).

  • Managing data requests and creating standard reports, templates, and dashboards so information is readily accessible.

  • Be responsible for other duties as required.

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.