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Philips Marketing Insights & Analytics Manager in Cambridge, Massachusetts


In this role, you have the opportunity to make life better

Looking at the challenges the world is facing today, Philips’ purpose has never been more relevant. So, whatever your role, if you share our passion for helping others, you’ll be working towards creating a better and fairer future for all.

You are responsible for

  • Ensuring a strong voice of the Customer/User is put at the heart of proposition development, launch, and on-going performance management and opportunity identification.

  • Synthesizing all sources of customer/user feedback, competitive intelligence, pricing, market/industry trends, etc. and distill clear insights that ultimately lead to business growth.

  • Leading primary research into customer/user needs that allows Philips to know the customer/user better than anyone else, while seeking faster, higher quality, and more cost-effective ways of gaining insights.

  • Guiding and managing consultants and or outside vendors to translate business questions into a well-scoped projects and providing feedback to vendor’s work product/process, to successfully and efficiently meet business needs.

  • Leveraging past learning and customer testing frameworks to become more predictive in driving for winning propositions, including services and solutions.

  • Applying state-of-the-art research and insight tools and technologies (e.g. AI in insight generation), to orchestrate implementation of standardized tools to drive for efficiencies, optimization and learning.

  • Partnering and potentially sparring with Marketers to identify user/customer needs, tensions, and potential solutions that address those tensions.

  • Defining audience, customer, and user need spaces (including white spaces) based on economic, clinical and health economic trends and translating them into business opportunities in close collaboration with internal partners.

You are part of

Marketing Insights & Analytics group, which is an enabling function for Philips. You will be reporting directly to the

Market Insights & Analytics Leader for Proposition Insights.

To succeed in this role, you’ll need a customer-first attitude and the following

  • BSc or MSc degree in marketing, business (required) and 3+ years of working experience, in customer focused, complex, matrixed, multinational environment (healthcare or medical device Marketing roles – preferred)

  • Ability to apply customer insights methods and approaches and comfort with emerging and innovative insights and analytics techniques, tools/platforms

  • Ability to navigate a matrixed and highly complex organization while building relationships and trust

  • Comfortable being resourceful and finding teammates who can help to achieve desired results

  • Ability to manage multiple stakeholders, agendas, and projects simultaneously

  • Experience with research, analysis, and problem solving; conducting desk research, aggregating and sifting through information from multiple sources to generate integrated reports and strategic insights

  • Effective Communication – written and oral communication professionalism for senior audiences

  • US work authorization is a precondition of employment. The company will not consider candidates who require sponsorship for a work-authorized visa.

In return, we offer you

The opportunity to join a team of internal consultants, who have broad visibility across the organization and various businesses. With your efforts and partnership, you will have a chance to make an impact on business decisions and future strategy.

Why should you join Philips?

Working at Philips is more than a job. It’s a calling to create a healthier society through meaningful work, focused on innovative, customer-first health technology solutions. Help us improve the health and well-being of billions of people, every year. Ultimately creating a career that no one could have planned for. Even you.

Visit our careers website to explore what it’s like working at Philips, read stories from our employee blog, find information about our recruitment process and answers to some frequently asked questions.

**_Effective Tuesday, January 4, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Philips

  • .  Employees may request a reasonable accommodation. _**

If you are a Colorado resident and this role is a field-based or remote role, you may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request.  You may contact 888-367-7223, option 5, for assistance.

*Montana employees are currently excluded from this requirement at this time.

Philips is a global leader in health technology, committed to improving billions of lives worldwide and striving to make the world healthier and more sustainable through innovation. Driven by the vision of a better tomorrow.

But it’s not just what we do, it’s who we are. We are 80,000, wonderfully unique individuals, with two things in common: An unwavering sense of purpose and a relentless determination to deliver on our customers’ needs. It’s what inspires us to create meaningful solutions – the kind that make a real difference – when it matters most.

The world and our customers’ needs are changing faster than ever before and while we are proud of what we do already, we know we can do more. That’s why we need you, to help us tackle increasingly complex challenges posed by ever evolving health and well-being needs.

How we work at Philips

Our newly adopted hybrid work concept fuses flexibility with collaboration to deliver great outcomes for our people and our customers. We are embracing an approach wherein we spend more time together than apart – which for full-time employees translates to an average of at least 3 days working from the office and up to 2 days from home – for our hybrid roles.​

Hybrid work flexibility means people can meet the changing demands of work and home in the most balanced, productive, and healthy way.

Our hybrid working model is defined in 3 ways:​

We believe in the importance of impactful collaboration: There's a certain energy when everyone’s in the same room that can heighten idea generation and creative friction needed for problem-solving.

We embrace flexibility: Choosing where, when, and how to work can vary according to task and team schedules. Flexibility isn’t office or online, it means choosing the space that works best for you, your teams, and our customers on a case-by-case basis. ​

We want to be at our best: The way we work, and our workspaces are designed to support our well-being, offer career advancement opportunities, and enable us to be at our best. ​