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Microsoft Corporation Manager, Portfolio and Business Management in Cambridge, Massachusetts

Microsoft is on a mission to empower every person and every organization on the planet to achieve more. Our culture is centered on embracing a growth mindset, a theme of inspiring excellence, and encouraging teams and leaders to bring their best each day. In doing so, we create life-changing innovations that impact billions of lives around the world. You can help us to achieve our mission.

With over 15,000 employees worldwide, the Microsoft Customer Experience and Success (CEnS) organization is responsible for the strategy, design, and implementation of the Microsoft end-to-end customer experience. This newly expanded organization reflects the Microsoft ambition to be known as a customer experience company, ensuring our Microsoft mission to empower every person and every organization on the planet to achieve more is enabled by delighting customers and consistently exceeding their expectations in every interaction through a Connected Customer Experience.

The CCE Digital and Execution Excellence team is responsible for delivering the digital experiences needed throughout the customer lifecycle for the CEnS organization but also engaging across Microsoft's customer facing teams to achieve a Connected Customer Experience.

Microsoft has a tremendous opportunity to exceed customer expectations and drive greater customer loyalty and trust, which leads to greater satisfaction, retention, and growth. The CEnS organization is looking for people with a passion for delivering customer success to help us build a future where customers come to us, not only because we provide industry-leading products and services, and also because we provide a differentiated and connected customer experience that is rooted in our commitment to delivering on customer outcomes.

Responsibilities

Responsibilities

  • Own, Plan and Lead Portfolio Management for Digital and Execution Excellence org

  • Lead a small team to deliver the E2E operations portfolio that drives impact for the CE&S business.

  • Ensure we have the right processes in place from disposition of demand, through prioritization, to tracking project status to support decision making.

  • Managing ROB and communications across stakeholders and partners to enable portfolio awareness and tradeoff conversations

  • Financial and Capacity Management to enable strategic investments to support business priorities

  • Manage engagement with key Partners and Stakeholders to deliver a streamlined operating model

  • Business Management activities including People, ROB, Financials, and Executive presentations

  • Embodies the Model, Coach and Care management principles

  • Drives a positive and cohesive team culture

Qualifications

Required Qualifications

  • Bachelor's Degree in relevant field (e.g., Liberal Arts, Business Administration, Management, Computer Science) AND 6+ years experience in financial management, business planning, operations management, strategy, project management, human resources, or business-related roles

  • OR equivalent experience

Preferred Qualifications

  • Proven experience running a PMO with direct business and customer experience impact

  • Functional understanding of enterprise business – Customer Experience / Sales / Support will be a plus

  • Ability to create alignment across multiple organizations by collaborating with finance, operations, compliance, and engineering teams.

  • Passionate about achieving results through influencing others, making timely decisions while considering needed trade-offs, negotiating conflicts, as needed

  • Competency with all phases of project management, including gathering requirements, issue and risk identification and management, tracking dependencies and milestones, and communication of overall project status; able to keep multiple projects going across a variety of phase

The salary for this role in the state of Colorado is between $125,000 and $187,700.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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