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Harvard University Live Events Producer in Cambridge, Massachusetts

54095BRAuto req ID:54095BRJob Code:405016 IT Help/Support (N) Location:USA - MA - Boston Business Title:Live Events ProducerSub-Unit:------------ Appointment End Date:30-Jun-2023Salary Grade (https://hr.harvard.edu/salary-ranges#ranges) :056Time Status:Full-time Union:55 - Hvd Union Cler & Tech Workers Basic Qualifications:Job Requirements

  • 5 years of relevant job experience planning, coordinating, delivering, and evaluating audiovisual-enabled events

  • Additional support outside of regularly scheduled hours, including mornings, nights, and weekends, will be required

  • Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided

  • Ability to perform physical tasks including operating a lift, climbing ladders and stairs; must be able to individually lift and move equipment up to 50 pounds, and up to 100 pounds with others

  • This is considered an “On-Campus Critical Position”: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment. An employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work.

Additional Qualifications and Skills:Desired Skills and Abilities

  • Project management or event planning skills

  • Background in higher-education and/or large corporate environments

  • Comfort working with individuals in all levels of the client organization, including strong skills interacting with senior-level management

  • Ability and desire to capture and maintain accurate technical documentation and knowledge management content

  • Strong leadership skills and ability to work in teams

  • Knowledge of EMS or similar scheduling software

  • Proven ability to build working relationships with a broad range of constituencies including faculty, business partners, and clients

  • Outstanding communication skills (written, verbal, and visual)

  • Ability to identify and resolve the root cause of systemic technical or process issues

  • Knowledge of Service Now ticketing system preferred

  • Experience in managing and tracking invoices

  • Ability to understand how content is most effectively displayed to achieve audience engagement

  • CTS certification or demonstrated equivalent technical knowledge. Note: Non-CTS certified hire will be required to obtain certification within 6 months of employment with the support of HBS IT

  • Knowledge of digital signage and IPTV systems, Crestron, Dante, BiAmp, and Evertz

  • Knowledge of IT Infrastructure Library (ITIL) and IT Service Management (ITSM); ITIL Foundations and advanced certifications

  • Flexible, dependable, detail orientated, innovative, motivated and enthusiastic about delivering exceptional events

Additional Information:This position is approved as a term appointment with an end date of 6/30/2023. There is a possibility of renewal/extension.

During the current period of COVID-19 related restrictions, this position may start as a remote position with the transition to onsite at HBS campus in Boston, MA when the office reopens.

While we continue to monitor the evolving COVID-19 guidelines and restrictions, we appreciate your understanding and flexibility with our interview process. Please note that we will be conducting interviews virtually (phone and or Zoom) for selected candidates until further notice.

Harvard will require COVID vaccination for all Harvard community members who will have any on-campus presence. Individuals may claim exemption from the vaccine requirement for medical or religious reasons. More information regarding the University’s COVID vaccination requirement and exceptions may be found at the University’s “COVID-19 Vaccine Information” webpage: http://www.harvard.edu/coronavirus/covid-19-vaccine-information/.

A cover letter is required to be considered for this opportunity.

Harvard Business School will not offer visa sponsorship for this opportunity.

Culture of Inclusion: The work and well-being of HBS is profoundly strengthened by the diversity of our network and our differences in background, culture, national origin, religion, sexual orientation, and life experiences. Explore more about HBS work culture here. (https://www.hbs.edu/employment/Pages/default.aspx) Department:Information TechnologyPre-Employment Screening:Identity Job Function:Information Technology Job-Specific Responsibilities:Essential Responsibilities

  • Deliver on mission of providing outstanding audiovisual services and support at every opportunity, in a demanding climate

  • Plan and ensure successful delivery of complex, high-level events (in-person, virtual, and hybrid)

  • Manage pre/during/post event communications, ensuring any issues or changes that might affect events are escalated or approved through proper channels and documented

  • Collaborate with larger Media Services team to coordinate and provide services across campus

  • Attend weekly operations meeting to discuss upcoming events and support needs

  • Engage in event planning meetings with faculty, staff, students, vendors, and external groups/individuals

  • Manage many simultaneous work items of changing priority with minimal supervision

  • Collaborate with faculty and staff to recommend and implement solutions and emergent technologies that meet identified business needs

  • Manage client expectations on budget, timelines, technical needs, etc.

  • Directly manage outsourced vendor support and resources; request and review vendor proposals, ensuring they meet customer needs and budget

  • Manage key customer and vendor relationships to ensure exemplary service

  • Responsible for post event recaps, feedback, and insights on all events

  • Monitor incoming support requests and establish metrics and identify trends

  • Serve as an escalation point for customers; work to resolve service delivery issues on an expedited basis

  • Monitor and maintain health and stability of audiovisual systems

  • Identify root cause and facilitate the timely resolution of complex, systemic issues

  • Assume other duties as assigned

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.Certificates and Licenses:CTS certification or demonstrated equivalent technical knowledge. Note: Non-CTS certified hire will be required to obtain certification within 6 months of employment with the support of HBS ITPhysical Requirements:Ability to perform physical tasks including operating a lift, climbing ladders and stairs; must be able to individually lift and move equipment up to 50 pounds, and up to 100 pounds with othersWorking Conditions:● Additional support outside of regularly scheduled hours, including mornings, nights, and weekends, will be required

● Must be accessible by personal cell phone during business hours, and occasionally off-hours; phone stipend will be provided

● This is considered an “On-Campus Critical Position”: The employee is required to report to campus to their normal work location (or an alternate site if necessary) for non-deferrable work during an emergency closure or curtailment. An employee serving in an on-campus critical position may have to report to work even if the emergency closure occurs during a time that they are not regularly scheduled to work.Job Summary:Media Services provides best-in-class support to the Harvard Business School (HBS) global community by connecting campus learning and convening spaces to the world, and by offering comprehensive and innovative audiovisual solutions to our customers. The Live Events Producer is a member of the Audiovisual Events team, and is responsible for planning, coordinating, and providing, audiovisual support for hybrid, virtual, and live events, across the HBS Campus. This includes 250+ audiovisual-enabled classrooms, conference rooms, auditoriums, and other convening spaces spread across 35 campus buildings. A focus of the role is on the production and coordination of events in Klarman Hall, an 80,000 sq. ft. convening center. This 1,000-seat facility features immersive and industry-leading technologies, including one of the largest indoor video walls on the east coast. The Live Events Producer closely collaborates with stakeholders during all phases of event planning, from concept to day of support, to ensure Media Services has a comprehensive understanding of the technology and support expectations for success. They are the subject matter expert on Klarman Hall and other convening spaces on campus, and represent the full catalog of services offered to customers.

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