Harvard University Library Professional in Cambridge, Massachusetts
45461BRAuto req ID:45461BRJob Code:386056 Library Professional Location:USA - MA - Cambridge Business Title:Access Services LibrarianSub-Unit:------------ Salary Grade:056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:
Masters of Library Science or equivalent education or work experience required
Minimum of three years of academic library experience and strong public service orientation required
Three or more years of supervisory experience with permanent staff and a demonstrated commitment to mentoring, training, and developing staff.
Ability to successfully deliver excellent customer service and prioritize service needs in a busy, dynamic public services environment is required
Academic background in education, international studies, or related field strongly preferred
Facility with standard office software (Microsoft Work and Excel, email, calendaring applications, etc.) required
Excellent oral and written communication skills required
Academic library experience is strongly preferred
Sensitivity to working in a diverse user environment
Ability to solve problems effectively and exercise discerning judgement
Ability to prioritize multiple tasks and work productively in a team environment
Ability to perform repetitive work tasks with overall accuracy, effectiveness, and attention to detail
Adaptable, able to flexibly adjust to changing workplace needs. Please note that this is an all-hands-on-deck environment, so flexibility regarding the range of daily activities is critical.
This position involves regularly lifting and moving loads weighing up to 50 pounds; must be able to push heavy library book trucks
This position requires bending, squatting, stretching, and climbing small stools when needed to retrieve books and shelve them.
At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.
We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.
A global leader, the Harvard Library is a pre-eminent research library that acquires, disseminates, and preserves knowledge. Harvard's Library holdings range from traditional print collections to rapidly expanding inventories of digital resources. It is the work of the Harvard Library to provide the University's faculty, students, and researchers—now and in the future—with comprehensive access over time to all of these materials.
Learn more about our contributions to the academic enterprise by visiting us at http://library.harvard.edu/objectives-priorities and about the Harvard University community at https://hr.harvard.edu/why-harvard.
The Harvard Library is a proud member of the ACRL Diversity Alliance.
Duties & Responsibilities continued:
Reference & Information Services:
In collaboration with local leadership, supports reference services by identifying, answering and reporting questions at the HKS and Gutman libraries, in person, by telephone, by email, online, or by other means. Assists users in locating library resources, recommending databases, or software, refers patrons to prepared guides and web sites, and providing referrals to colleagues and resources beyond the school libraries. Provides high-quality customer service to patrons, includes anticipating needs and prepositioning resources (for example, checking to confirm that computers and printers are operational, and notifying the IT departments when problem arise). Stay apprised of new information, resources, software tools and changes in policies relevant to assisting library patrons. Answer informational and directional questions about the schools. Maintains an awareness of role of Access Services and its function within the Harvard Library and the University as a whole.
Course Reserves: Oversee course reserve operations at the Gutman Library; organize workflow and distribute work to staff and student workers; process course reserve requests and perform physical processing of reserve materials; supervise student workers processing reserve materials, communicate reserve policies and procedures to students, faculty, and teaching staff.
Library Equipment: Following local protocol, oversee, maintain, troubleshoot, and coordinate service maintenance for public photocopiers and scanners, public computer workstations, public printers, and microform readers; assist patrons in using Crimson Cash, PaperCut, and other school-based print accounts.
Student Workers: Oversee process used to hire, supervise, train, schedule, and assign tasks to student workers; oversee performance of daily tasks; address coverage gaps; oversee approval of reported time for student workers.
Stacks Maintenance & Reshelving: Oversee reshelving and stacks maintenance; monitor and maintain collection stacks in proper order and oversee arrangement of items on shelves; supervise and assign tasks to student workers charged with shelving and stacks maintenance projects; participate in collection management projects.
Resource Sharing: Oversee resource sharing activities, including processing Scan & Deliver; Borrow Direct, Interlibrary Loan workflows; help troubleshoot workflow or equipment problems.
Physical Facility: Monitor building; maintain awareness of physical condition, use of space, etc.; identify and resolve/report problems as appropriate; conduct periodic building walkthroughs; assist users with disabilities in accessing library materials.
Fines & Billing: Oversee the provision to patrons of basic information regarding overdue fines owned and refers patrons to the library billing office as appropriate.
Other: Resolve high-level problems for users through the exercise of sound judgement and the interpretation of established guidelines; develop and implement procedures and workflows, initiate improvements; collect and record information about library usage, workflows, and processes and create reports; effectively communicate with library patrons and colleagues in person, by telephone, and through email and other electronic media; work cooperatively with other library departments on projects and to coordinate routine workflows; participate in committees and working groups; support Access Services activities in other units; other tasks and duties as assigned.
Department:Access Services - Harvard Kennedy School/Gutman LibrariesPre-Employment Screening:Criminal, Education, IdentityJob Function:Library Duties & Responsibilities:
Access Services actively supports the Harvard Library mission by delivering a high standard of service; cultivating a welcoming environment that is supportive of academic research and inquiry; stewarding the university collection; and connecting the academic community to the vast array of library resources. We support the teaching and scholarly mission of the University through collaborative partnerships with the community of students, scholars and professionals at Harvard and beyond.
Reporting to the Associate Director of Access Services for the Professional School Libraries, the Access Services Librarian leads a team of Access Services staff embedded in the school libraries at the Harvard Kennedy School of Government (HKS) and the School of Education (Gutman) to provide access to Harvard Library and its collections. The Access Services Librarian performs a variety of managerial and operational duties requiring substantial knowledge of library systems and procedures to provide access to collections, process library materials, and assist patrons in identifying, gaining access to, and using the library resources. In collaboration with local leadership, the Access Services Librarian supports reference services. This highly visible position operates in a busy environment and involves actively assisting users and monitoring multiple library functions.
The regular schedule for this position may include work on holidays, inclement weather, and official University closings. Assigned hours may change throughout the year based on the Academic Calendar. Approval for requests for time off during these periods is at the discretion of the supervisor based on business need. The schedule of this position is Monday – Friday, 9am – 5pm (sometimes Fridays 11-7); scheduled hours subject to change based on annual academic cycle and department needs.
Duties & Responsibilities:
Management and Leadership: Understand and support the strategic priorities and goals of the HKS and Gutman libraries; direct and supervise the daily Access Services operations of the HKS and Gutman libraries; lead day-to-day activities for a group of 4 FTE (full-time employees); manage public service, circulation, reshelving, and resource sharing activities, set high patron service standards, and solve complex and time-sensitive problems; responsible for ensuring that unit meets operational expectations, including hours of operation and service standards; plan and prioritize daily workflows; assign tasks and projects to team members; approve reported time and paid time off requests for staff; communicate departmental goals, policies, procedures, and best practices in staff meetings and through written documents; collect and monitor information about library usage, workflows, and processes; develop, document, and refine procedures and workflows; coordinate activities with other Access Services units, work collaboratively with library colleagues to achieve common goals; manage performance evaluations of team staff, soliciting input from school-based colleagues.
Circulation: Oversee the Access Services work areas; oversee tasks associated with the automated circulation system (charge/discharge and renew materials, create holds and recalls, change item statuses); communicate and enforce library policies; assist patrons with the use of the HOLLIS catalog and the library system to manage patron account information; process item requests; manage requests for off-site Depository materials; process incoming Harvard Depository materials and transfers from other libraries; support security measures; oversee the supervision of student workers.
See Additional Information section for more Duties & Responsibilities.
School/Unit:Harvard Library EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.