Harvard University Library Professional in Cambridge, Massachusetts

45890BRAuto req ID:45890BRJob Code:386056 Library Professional Location:USA - MA - Cambridge Business Title:Access Services LibrarianSub-Unit:------------ Salary Grade:056Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:

  • MLS from an ALA accredited school required or equivalent professional work experience

  • Minimum of 3 years of experience supervising, training, scheduling, and distributing work for non-exempt staff in a library setting.

  • Knowledge and understanding of library learning environments

  • Proficiency with Microsoft Office Suite, especially Word and Excel required

Additional Qualifications:

  • Excellent oral/written communication skills, collegiality, and initiative

  • Demonstrated participation in professional activities, current awareness of trends and emerging technologies within library access services

  • Sensitivity to working in a diverse user environment

  • Flexible approach which embraces working in a continuously changing environment

  • Familiarity with user-oriented public services, including reference, instruction, and outreach

  • Aptitude for learning to use new technology and information tools

  • Experience with a library management system, especially Ex Libris’s Aleph and Alma systems

  • Strong public service orientation and collaborative leadership qualities

  • Demonstrated experience showing attention to detail and excellent organizational skills

  • Ability to contribute successfully in a team environment with minimal supervision

  • Demonstrated ability to exercise good judgment; with evidence of strong analytical, problem-solving, and project management skills


  • This position involves frequent use of a computer keyboard, mouse, and barcode scanner. Must be able to lift and move up to 50 lbs. Must be able to push and maneuver a loaded book truck weighing up to 80lbs. Ability to bend, stoop, sit, and stand for long periods required.


  • The work is performed in a library/office setting.

Diversity Statement

At the Harvard Library, our work is enriched by our diverse campus community. Our unique and wide-ranging abilities, experiences, and perspectives are integral to achieving Harvard University’s mission of excellence in research, teaching, and learning for our patrons, our collections, and our workplace. We believe that an inclusive environment that cultivates and promotes understanding, respect, and collaboration across our diverse workforce enables our success.

We encourage individuals with diverse backgrounds, experiences and abilities to apply to be a part of our community of over 700 staff members. Our work with faculty, students and researchers to explore answers to intellectual questions, enduring and new, and to seek solutions to the world’s most consequential problems, requires that we not only reflect, but also champion our diverse society.

In the course of 375 years, Harvard's Library has grown from a single collection of 400 volumes to a 73-unit library system whose holdings include nearly 17 million volumes, more than 21 million digital files, 10 million microforms, 8 million photographs, and an estimated 400 million manuscript items.

Learn more about our contributions to the academic enterprise by visiting us at http://library.harvard.edu/objectives-priorities and about the Harvard University community at https://hr.harvard.edu/why-harvard.

The Harvard Library is a proud member of the ACRL Diversity Alliance.

Additional Information:

Duties & Responsibilities continued:

Circulation Services: Oversees the Access Services work areas in Lamont and Cabot Libraries. Supervises tasks associated with the automated circulation system (including: charging/discharging and renewing materials, creating holds and recalls, changing item statuses, running daily Aleph circulation reports). Communicates and enforces library policies. Assists patrons with the use of the HOLLIS catalog and other library systems to manage patron account information. Collects and maintains departmental statistics, analyzes data to assess services and recommend/implement changes. Processes item requests as well as Harvard Depository materials and transfers from other Harvard libraries. Supports library and collection security measures. Supervises and leads ongoing programs for recruitment and retention of student employees.

Information Services: Promotes and supports an effective learning environment for students, faculty, and staff. Coordinates and implements library services designed to align with student needs, foster student engagement, and facilitate academic success. Partners with colleagues in Research, Teaching, and Learning and other stakeholders to develop and deliver information services that support research, instruction, and lifelong learning skills. Manages the department’s delivery of information services - both virtually via the Access Services LibAnswers queue and in person at the library’s circulation service points – which include offering assistance and instruction in the use of library materials, resources, and equipment and the referral of complex research requests/inquiries to specialized reference staff. Publicizes the use of library collections, services, and programs through timely and innovative communication and collaborative outreach efforts which support the teaching/research mission of the Harvard Library.

Course Reserves: Supervises the course reserves programs at Lamont and Cabot Libraries, which primarily supports courses taught in Harvard College. Assigns tasks, communicates policies and procedures, and establishes and evaluates workflow procedures.

Library Equipment and Technology: Collaborates with staff to develop departmental skills with multimedia technology and tools to enhance library services. Routinely monitors trends in emerging technology to provide innovative services to library users. Participates in the management of Harvard Library’s Access Services web presence. Maintains supplies, troubleshoots and coordinates service maintenance for public copiers, scanners, printers, and other specialized library equipment [microform readers, etc.]. Assists patrons with the use of Crimson Cash or other school-based printing accounts.

Fines and Billing: Shares and delivers information regarding any charges appearing on patron library accounts. Collaborates with Harvard Library Billing Office to refer and resolve issues as appropriate.

Physical Facility: Monitors the physical facility and overall use of the Lamont and Cabot Libraries. Initiates calls for building issues and emergencies when necessary.

Other Duties and Responsibilities:

  • Attends Library-affiliated discussion and working groups, and stays informed about trends within the field of library science

  • Collaborates with other library departments, units, and colleagues on projects and workflows

  • Participates in the development and implementation of policies and procedures

  • Contributes to the overall goals of the department

  • Provides library and materials access assistance to users with disabilities

  • Other projects and duties as assigned

Department:Harvard Library - Access ServicesPre-Employment Screening:Criminal, Education, IdentityJob Function:Library Duties & Responsibilities:

Access Services actively supports the teaching and research mission of the Harvard Library by providing circulation, privileges, and other public services as well as operations such as the Harvard Depository, interlibrary loan, and collection management that facilitate virtual and physical access to information resources within and outside the University. Access Services staff members are expected to provide these services at the highest level of patron satisfaction while utilizing best practices to meet patron needs. Additionally, Access Services staff members are committed to delivering high-quality customer service; timely access to collections; maintaining the integrity and security of library resources and materials; and accommodating user needs in accordance with the priorities and objectives of the Harvard Library.

Reporting to the Associate Director of Access Services, this position provides administrative direction and forward-thinking operational leadership for staffing, customer service, workflow, and daily operations within Access Services at the Lamont and Cabot Libraries, two of Harvard’s most popular on-campus locations for undergraduates. The position also manages and participates in hiring, training, supervising, coaching, and evaluating the work of seven FTE staff, as well as several student employees. Additionally, this position is responsible for developing and maintaining collaborative partnerships with other library departments and staff to facilitate access and support the scholarship of library patrons through the use of digital resources and print collections, as well as instructional and informational technologies. This position partners with colleagues in Research, Teaching, and Learning and other stakeholders to develop and deliver information services that support research, instruction, and lifelong learning skills. Though assigned workdays are Tuesday through Saturday, the schedule may vary based on departmental needs. Work is performed with a high degree of judgment and latitude.

Duties & Responsibilities:

Management and Leadership: Directs and supervises the Access Services operations at Lamont and Cabot Libraries. Leads day-to-day activities for a group of seven FTE. Manages public services, circulation, and re-shelving operations, setting high standards for delivering outstanding customer service and solving complex and time-sensitive problems. Responsible for meeting operational expectations for the department, including hours of operation and service standards. Plans and coordinates staff scheduling to ensure coverage during open hours in each location, including approving staff time entries and absence requests in PeopleSoft. Establishes priorities, assigns tasks to team members, and manages resources within the department. Communicates departmental goals, policies, procedures, and best practices in staff meetings and through written documentation. Develops, documents, and refines procedures and workflows as appropriate. Monitors service quality and identifies opportunities for improving library services. Manages departmental performance review program. Collaborates with the leadership team and other managers within Access Services, working collaboratively to achieve common organizational objectives. Supports and provides opportunities for staff development within the department.

*See Additional Information section for a complete list of Duties and Responsibilities.

This position will be posted until filled. However, applications will be reviewed beginning June 30, 2018.

School/Unit:Harvard Library EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation, pregnancy and pregnancy-related conditions, or any other characteristic protected by law.