Microsoft Corporation GlobalTechnology Strategy Team Leader in Cambridge, Massachusetts
The Microsoft Customer Success Team is looking for a senior, experienced, Global Technology Strategy Team Leader to help our customers accelerate time to value and achieve their business outcomes and to support Microsoft’s market advancement goals. The focus of this role is on Microsoft’s Business Applications portfolio that includes Dynamics 365, Power Platform and Customer Insights.
This role will lead a world-wide team that works with our most strategic and largest customers worldwide to ensure they are successful in realizing value from the investments they’ve made in Microsoft solutions both today and will make in the. As a result, the role will focus on driving active usage as a post-sales measurement of success with a world-wide accountability for this metric.
The role will work with several teams across Microsoft to achieve this including the Field, Engineering, Sales, Services, Support and Business Groups. The role will represent the voice of the customer in challenges relating to using Business Applications product post-sales and have a strong partnership with Engineering to remedy and improve these issues going forward. The role will be required to balance deep functional expertise and change and adoption management, while maintaining a level of technical depth in order to provide the best possible post sales experience for our customers.
The Global Technology (D365) Strategy Team Leader role is responsible for setting the Customer Success Technical Strategy for all solutions in the Business Applications portfolio. The individual will be responsible for:
Define and manage the ongoing Technical Strategy for Business Applications for the CSU
Represent a high bar of functional and technical readiness on Microsoft Business Application technologies and drive tight alignment with Engineering on innovations and product roadmaps
Leading a team of solution-focused technology strategists that are responsible for driving Dynamics 365, Power Platform and Customer Insights usage in our largest and most strategic customers
Both personally and through the team, clearing customer blockers and solving customers issues from all customers as they are escalated weekly from the Field teams
Ensure proper usage patterns are on track and within customer expectations
Organizing and executing the team to proactively engage customers with slow or stalled usage growth with help and support
Learning new post-sales usage motions, such as Power Platform, to ultimately be scaled into the Field
Impact the strategic direction of Microsoft Business Applications engineering by working with our global feedback team and help prioritize and land feedback with the Field and customer teams
Manage to a set of key performance indicators which align with the goals of the Business Applications Customer Success Team and overall Customer Success Team at Microsoft
Scale through Partners and Services to drive Dynamics 365 and Platform usage and adoption, change management
Be a strong team leader through cross team collaboration within the Business Applications wider team, within the CSU and other Microsoft teams and drive a sense of urgency for usage and value delivery within the organization
We are looking for a passionate, forward-thinking, results-oriented individual contributor with exceptional operational discipline. The role focuses primarily on excellence in execution and customer experience.
12+ years of experience in consultative selling, customer success management or consulting.
10+ years of experience with managing senior teams with worldwide responsibilities.
Strong technical proficiency with the Business Applications (D365) portfolio of products and/or competitive CRM/ERP solutions.
Proven track record coaching and enabling teams to successful achieve results.
Understanding of business transformation, and how Microsoft Business Application solution can enable this, including at the technical level.
Proven ability to map the customer’s business process and needs to product capability and solution areas.
Ability to Influence key executives and stakeholders across the organization, not limited to Industry, engineering, product, partner and services teams.
Creative problem solver with the ability to align various stakeholders on common goal for customers.
Ability to identify key insights by industry and leverage those to impact the way Microsoft works, enables the field, and goes to market.
Presentation skills with a high degree of comfort with both large and small audiences (Senior Executives, IT management, etc.).
Client-facing solutions delivery experience is preferred.
Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .
Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.
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