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IQVIA Engagement Manager, Omnichannel Delivery in Cambridge, Massachusetts

Engagement Manager, Omnichannel Delivery

Location: Remote

Position Purpose:

Our Engagement Managers (EMs) understand clients and they understand the importance of data. EMs take our projects from handoff to delivery, keeping track of all the moving pieces along the way before providing insights to a client. Likewise, they are responsible for ensuring those clients are satisfied and that our projects come in on-time/on-budget. A great EM can form healthy relationships with both client and internal teams, is an analytical thinker, and is able to manage projects successfully.

Principal Accountabilities:

  • Plays the role of key client contact. Builds trust with clients by serving as the SME of IQVIA data assets and reporting

  • Manages both internal and external resources in the design, development, and delivery of client solutions

  • Oversees consultants to build and provide insights into client reports and presentations. Delivers all or significant portions of findings to client

  • Provides coaching and direction to Consultants and Senior Consultants

  • Independently develops project plans and leads projects to successful completion, on-time, and on-budget

  • Recommends improvements and alternative solutions to resolve problems

  • Develops and/or elevates new business opportunities through the identification of follow-up work or add-ons

  • Proactively strengthens subject matter expertise through on the job experience, participation in conferences and symposiums and other forums for professional knowledge sharing

  • Proactively mentors, coaches, and shares subject matter expertise with others to elevate our capabilities to deliver world-class solutions for clients

Minimum Experience Required:

  • Intellectual curiosity and a desire to learn; love of going down rabbit holes

  • Ability to build healthy relationships with clients and stakeholders across a variety of teams, including high-level executives, “in-the-weeds” analysts, and everyone in-between

  • Demonstrates excellent project management skills; can track down loose ends

  • Skilled at prioritization and balancing client need with internal guidelines

  • Humble/capable enough to jump in and help junior staff when needed

  • Must be proficient with MS-Excel and PowerPoint

  • 7-12 years of experience in pharmaceutical/healthcare advertising, analytics, or market research fields preferred

Preferred Additional Areas of Experience:

  • Understanding of Anonymized Patient Level Data (APLD) assets or Healthcare Provider (HCP) promotions data

  • Strong understanding of one or more areas of media consumption data, such as digital display, search, print, over-the-top (OTT), or television

  • Data visualization tool experience, e.g. Tableau

  • Knowledge of SQL and/or knowledge of databases, ETL processes, or other data-related assets/processes

  • Knowledge of advertising campaign management and optimization

#CONAJD

At IQVIA, we believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world. The advanced analytics, technology solutions and contract research services we provide to the life sciences industry are made possible by our 70,000+ employees around the world who apply their insight, curiosity and intellectual courage every step of the way. Learn more at jobs.iqvia.com .

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law.

IQVIA, Inc. provides reasonable accommodations for applicants with disabilities. Applicants who require reasonable accommodation to submit an application for employment or otherwise participate in the application process should contact IQVIA’s Talent Acquisition team at workday_recruiting@iqvia.com to arrange for such an accommodation.

IQVIA is a world leader in using data, technology, advanced analytics, and expertise to help customers drive healthcare – and human health – forward. Together with the companies we serve, we are enabling a more modern, more effective and more efficient healthcare system, and creating breakthrough solutions that transform business and patient outcomes.

To get there, it takes diverse skills and a curiosity to explore new possibilities. No matter your role, everyone at IQVIA, including our colleagues at Q² Solutions, contributes to our shared goal of improving human health. Thank you for your interest in growing your career with us.

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