Google Engagement Manager, Google Cloud Professional Services in Cambridge, Massachusetts
Bachelor's degree in Computer Science, Math, a related technical field, or equivalent practical experience
5 years of experience in a customer-facing role, working with executive stakeholders, and managing IT technical implementations/transformation programs
Experience supporting enterprise customers in cloud professional services or program management organizations, or in a consultative role at an IT organization
MBA or Master's degree in a management, technical, or engineering field
7 years of experience in a customer-facing role in the public sector
Experience in a consultative role and proposal development/execution with public cloud providers
Experience collaborating with channel partners, systems integrators, and third parties to deliver and manage implementation of high-impact solutions
Knowledge of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, and cyber security
The Professional Services Organization (PSO) within Google Cloud delivers product, strategy, and implementation expertise to our customers, helping them get the most out of Google Cloud.
As an Engagement Manager (EM), you will draw on your customer expertise and technical acumen to lead the development of, and manage Professional Services engagements with our customers. You'll help customers adopt Google Cloud products and services (e.g., Compute Engine, Google Kubernetes Engine, BigQuery, Google Workspace, Anthos, and Artificial intelligence (AI)/Machine Learning (ML) capabilities). You'll utilize your knowledge of strategy development, program management, enterprise technology, and cloud infrastructure implementation to drive success for customers.
You will engage with various stakeholder groups, including executives of large enterprises, and a cross-functional and geographically dispersed team to help plan, gather needs, and scope engagements and delivery service offerings to accelerate the cloud adoption journey. You'll build relationships and effectively communicate at all levels of the organization.
Google Cloud provides organizations with leading infrastructure, platform capabilities and industry solutions. We deliver enterprise-grade cloud solutions that leverage Google’s cutting-edge technology to help companies operate more efficiently and adapt to changing needs, giving customers a foundation for the future. Customers in more than 150 countries turn to Google Cloud as their trusted partner to solve their most critical business problems.
Accelerate customer adoption of Google Cloud by leading the development and implementation of strategies for customers.
Collaborate with Sales and Customer Engineering teams to capture customer needs and develop a services strategy for individual accounts. Act as the point of contact for services in partnership with the Sales team.
Collaborate with PSO Consultants to determine project goals, define success criteria, and create statements of work (SOWs) for customer related projects.
Coordinate with PSO Consultants and other stakeholders to develop staffing, project plans, and schedules, working with external delivery partners as needed.
Maintain project-level oversight and manage exceptions related to timelines, milestones, migration goals, and business transformation strategies. Travel as required.
Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy (https://careers.google.com/eeo/) and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form (https://goo.gl/forms/aBt6Pu71i1kzpLHe2) .
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