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Microsoft Corporation Director, Customer Engagement, Microsoft Consulting Services in Cambridge, Massachusetts

We are looking for a highly motivated Director of Customer Engagement who will be essential in driving high impact engagements, in both planful and dynamic ways. In the Microsoft Consulting Services (MCS) CVP office, each day is different, and this role requires an individual to be self-motivated, self-directed, comfortable with ambiguity, and excellent at communications in a fast paced environment all the while driving high quality results. As a part of the MCS CVP Staff team, it will be essential to uphold the team’s philosophy to operate with the highest levels of integrity, inclusivity, and trust.

The role reports to the Chief of Staff of MCS, and will be responsible for supporting the CVP in prioritizing customer engagements. The Director of Customer Engagement will exemplify excellent program management skills to ensure tasks are tracked and executed. The desired candidate will have a sales and/or sales operations background in a large, matrixed environment with a proven track record of streamlining processes for account teams and senior leadership.

About the Organization:

Microsoft Consulting Services (MCS) helps customers transform the potential value of Microsoft cloud technologies into realized value for their businesses, people and end customers. We focus on making the market by showing what’s possible with our latest technologies. We do this by working #BetterTogether - building diverse and inclusive teams, collaborating across our organization and company, and partnering with our customers as their trusted advisors.

Responsibilities

  • Demonstrated track record of success in customer and field engagement

  • Passionate, results-driven and organized approach, with an attention to detail.

  • A self-starter who can create and deliver customer engagement strategies.

  • Ability to prioritize and manage multiple projects and drive toward measurable results.

  • Ability to work independently in ambiguous and changing environments, along with great listening and partnering skills

  • Outstanding communicator both verbally and in writing. Ability to distill the most critical information in a clear and concise manner.

  • Strong executive presence and cross-group collaboration skills that drive influence among senior leaders across a highly-matrixed organization

  • Sales and/or sales operations experience highly valuable

Qualifications

  • 7+ years of experience in business management, business operations, leadership enablement, business planning, and/or business strategy

  • 7+ years' experience in customer facing roles in the field or other sales strategy roles

  • Strong program management skills with the ability to manage and deliver multiple projects simultaneously, combined with a strategic customer-centric orientation

  • Bachelor’s degree or higher in management or technology discipline, OR equivalent industry experience

  • Experience partnering with executives, both internally and externally

  • Ability to travel 25% of the time

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form at https://careers.microsoft.com/us/en/accommodationrequest .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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