Forrester Customer Success Manager, III in Cambridge, Massachusetts
Strengthen the premier client’s relationship health post-sale by deeply embedding in the accounts to drive high engagement. Serve as a client advocate driving strong renewal rates and higher enrichment by understanding the client’s business initiatives and mapping to Forrester’s portfolio of products and services.
Create, execute, and deliver a strong premier client engagement strategy, informed by the client executive’s overall account strategy. This includes the execution of services provided to the client; formal and informal client check-ins; onboarding; partnership reviews; and the delivery of other value-added services based on the mutually agreed upon engagement plan with the client.
Align with the client executive on the account strategy by meeting them regularly to discuss account health, value capture, and engagement levels and to share potential new enrichment opportunities.
Leverage support of the customer success specialist to ensure the largest impact on client engagement and value delivered while efficiently servicing the account.
Orchestrate the quality and timely delivery of products or services purchased by working with the relevant ecosystem partners in the product, research, and/or consulting organizations to ensure that client success measures are met and value is maximized.
Posting Title: Customer Success Manager, III
External Company Name: Forrester Research
External Company URL: www.forrester.com
Street: 60 Acorn Park Drive