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Google Customer Success Manager, Chrome OS in Cambridge, Massachusetts

Minimum qualifications:

  • Bachelor’s degree or equivalent practical experience.

  • 6 years of experience in a customer-facing role and driving customer development programs.

  • Experience managing customer organizational structures, developing technology programs, defining milestones, success criteria, resource allocation, and on-time delivery.

  • Experience driving digital development using and managing initiatives across engineering, sales, support, and services.

Preferred qualifications:

  • Experience leading large enterprise organizations through a people, process, and technology transformation of building and operating legacy, on-premise software to running full speed as a digital native in the public cloud.

  • Experience working with external clients in a sales environment.

  • Sales experience with a proven track record in reaching and exceeding quotas.

  • Experience around end user compute infrastructure.

  • Ability to understand and work with new emerging technologies, methodologies, and solutions in the cloud/IT technology space.

  • Excellent project management skills and attention to detail.

Chrome’s mission is to empower anyone to create and access information freely by making computing fast, secure, simple, and intelligent. The Google Chrome OS Commercial team works to accelerate and grow Chrome OS adoption across Enterprise.

The Chrome OS Go-To-Market (GTM) team plays a role in growing the Chrome OS ecosystem in the Enterprise space by collaborating with a variety of external Chrome OS partners including National Solution Providers (NSPs), Value Added Resellers (VARs), OEMs, Retailers, Distributors, and other strategic partners.

Chrome OS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

Chrome OS delivers quality computing at scale to provide universal and unfettered access to information, entertainment, and tools. Our mission is to empower anyone to create and access information freely through fast, secure, simple, and intelligent computing.

The US base salary range for this full-time position is $127,000-$189,000 + bonus + equity + benefits. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target salaries for the position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Learn more about benefits at Google (https://careers.google.com/benefits/) .

  • Partner with customers, account teams, and executives to drive success and meet business objectives.

  • Guide IT executives through organizational changes.

  • Prepare and deliver product messaging to highlight the value of Chrome Enterprise.

  • Enable and Engage current clients for long term success.

  • Drive and close complex/strategic business cycles.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also https://careers.google.com/eeo/ and https://careers.google.com/jobs/dist/legal/OFCCPEEOPost.pdf If you have a need that requires accommodation, please let us know by completing our Accommodations for Applicants form: https://goo.gl/forms/aBt6Pu71i1kzpLHe2.

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