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City of Cambridge Communications Manager in Cambridge, Massachusetts


Under the direction of the Deputy Director/Chief of Administration, the Communications Manager will oversee agency-wide communications and media related functions. Our expectations are that the successful candidate will be a highly motivated, well-organized self-starter with excellent interpersonal communication skills who enjoys public and community interactions. Specific responsibilities include but are not limited to:

  • Direct internal and external communications for the Community Development Department (CDD) and its divisions; coordinate communication with City's Director of Communications and Community Relations, other City departments, and outside organizations as needed.
  • Oversee development and execution of CDD's long-term communications plan; incorporate and build upon (as needed) departmental brand guidelines and style guides to ensure consistency in CDD's messaging across print and digital platforms
  • Coordinate and develop media relations to promote departmental programs, public events, and initiatives to the community; optimize opportunities for engagement
  • Developcreative materials for use in web, social and print media; utilize for publicity and marketing of programmatic campaigns and to increase awareness of CDD's community engagement efforts.
  • Manage the Department's website content; write original content for department homepage and other webpages, upload documents as necessary and approve web edits from staff members. Serve as departmental liaison for website upgrades.
  • Manage the Department's social media strategy, including but not limited to Facebook, Twitter, and Instagram.
  • Develop press releases, advisories, and talking points for the department head and others
  • Design, draft and edit departmental publications as needed.
  • Collaborate with department staff to plan, review and execute initiatives and campaigns that promote the department's comprehensive programs. Prepare updates on events and CDD successes; create periodic reports to communicate progress.
  • May represent CDD at public events and/or make presentations to audiences that vary in size and backgrounds.
  • May provide oversight to interns and/or consultants.
  • Attend evening meetings as needed
  • Perform other duties as required.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.


  • Bachelor's degree in Communications, English or a related field; plus 4-7 years of experience; an equivalent combination of education, training and experience may be considered.
  • Excellent written and oral communication skills, ability to relate to audiences with multiple dimensions of diversity, and work collaboratively with peers.
  • Experience implementing communications strategies as well as using data to drive content strategies
  • Knowledge of and experience using Adobe Creative Cloud software; ability to create design templates for flyers, posters, and other materials that align with branding guidelines
  • Excellent organizational and interpersonal skills, with a keen attention to detail
  • Proficiency and comfort with technology, particularly social media (i.e., Facebook, Twitter, and Instagram) and development of web content.
  • Ability to work independently on routine tasks and manage recurring project cycles.


  • 5+ years of communications experience, including exposure to one or more of CDD's programs (i.e., Community Planning, Housing, Economic Development, Environmental & Transportation Planning, and Zoning & Development)
  • Experience implementing methods to measure and increase public engagement
  • Experience with website content management systems, including content updates and basic HTML coding
  • Knowledge of web-specific communication strategies and UX best practices a plus
  • Familiarity with the Cambridge community preferred.

PHYSICAL DEMANDS: Ability to access, input and retrieve information from a computer. Ability to answer phones and maintain multiple files and able to lift a minimum of at least 10 pounds. Ability to travel throughout the City of Cambridge to various meetings, etc.

WORK ENVIRONMENT: Standard office environment. Fluorescent lighting and air conditioning. Moderate noise level.


Internal applicants submit a job bidding form and 2 copies of both your resume (including social mediate handle), letter of interest, and brief writing/graphic sample; external applicants submit your resume (including social media handle), letter of interest, and a brief writing/graphic sample via email to: or to the Personnel Department, Room 309, City Hall, 795 Massachusetts Avenue, Cambridge MA 02139. Fax 617-349-4312. Resume (including social media handle), letter of interest and brief writing/graphic sample requested by 12/15/20. Position will remain open until filled.**

The City of Cambridge is an affirmative action/equal opportunity employer. Women, minorities, veterans, members of the LGBTQ+ community, and persons with disabilities are encouraged to apply.


Department: Community Development Department

Job Title: Communications Manager

Job Code: M400

Civil Service Position: Non Civil Service position

Union Affiliation: None

Hours Per Week: 37.5 hours per week; occasional weekend and evening work

POSTING DATE: November 17, 2020

RATE: $75,868 - $91,680 + excellent benefits