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Microsoft Corporation Business Program Manager in Cambridge, Massachusetts

Come join the Customer Success Organization!

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers, places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world.

Our mission is to empower every person and every organization on the planet to achieve more. This mission is ambitious and at the core of what our customers and employees care deeply about. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

We are always learning. Insatiably curious. We lean into uncertainty, take risks, and learn quickly from our mistakes. We build on each other’s ideas, because we are better together. We stand in awe of what humans dare to achieve and are motivated every day to empower others to do more and achieve more through our technology and innovation. Together we make a difference. To learn more about Microsoft’s mission, please visit: https://careers.microsoft.com/mission-culture

Microsoft aspires to help our customers achieve their own digital transformation, leveraging the power of Microsoft Cloud solutions and services. To this end, Microsoft is investing in a dedicated Customer Success team that will help Microsoft customers successfully adopt Microsoft Cloud solution and services.

This Business Program Manager role is for Support for Mission Critical , and is a worldwide role that focuses on program execution and operational excellence. The role will successfully deliver on business outcomes through partnership across the Customer Success business, shared operations, and local field subsidiaries. This high-impact individual contributor role requires a results-oriented influential leader with a proven track record of exceptional program management and operational disciplines successfully delivered in a collaborative, highly matrixed global environment.

Responsibilities

  • Provide program and project management expertise to moderately-complex to complex business initiatives that are global in nature, understanding interdependencies between process, technology, and people needs

  • Influence, activate, and orchestrate across teams to build alignment and drive results, managing feedback/pain points from the field

  • Drive and achieve successful change management through industry recognised approaches

  • Build relationships and collaborate globally with stakeholders and partners to deliver outcomes across the Support organization, ensuring a shared understanding of progress and performance

  • Ensure that stated and unstated goals, business issues, concerns and priorities are surfaced and understood

  • Seek opportunities to bring about ongoing improvement and simplification in business operating procedures and practices leading to improved efficiency and effectiveness

  • Strong operational excellence including budget and financial management

Qualifications

  • 7+ years of progressive experience in fast-paced program/project management and operational disciplines in support of a global ecosystem

  • Program/project management certifications or qualifications

  • Proven ability to create effective relationships, listen, influence, and collaborate at all organizational levels

  • Ability to inspire confidence in senior leaders and motivate a global team’s members

  • Deep knowledge of Microsoft Support, with existing knowledge of CSS, Engineering and Enhanced Support advantageous

  • Leading and managing programs with a can-do attitude through continual change, ambiguity; able to identify systemic approaches to solving problems

  • Excellent communication skills including high quality written communications and the ability to articulate complex information in a simple way

  • Outstanding cross-group collaboration skills and proven ability to partner across teams

  • Proactive, forward-thinking, and strategic, yet pragmatic and operationally savvy, with the ability to synthesize disparate information effectively and quickly into clear recommendations, actions, and decisions

  • 8+ years of related experience in professional services, program management, business management, technology implementation, or related field

  • Bachelor’s degree in business, finance, or equivalent experience

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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