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Microsoft Corporation Business Program Manager in Cambridge, Massachusetts

Do you want to play a significant role in Microsoft’s success transforming itself into a cloud first technology leader? Are you passionate about customers, process improvement, and operational excellence? Do you want to play a critical role enabling Microsoft product & business groups getting services to market with speed and accuracy? Do you want the opportunity to influence and participate in the roll out of once-in-a-generation change to Microsoft’s core commerce systems? If so, look no further than this opportunity within the Commerce + Ecosystems (C+E), Commerce Engineering Operations team.

This Business Program Manager role on the Commerce Enablement team is focused on product ingestion for commercial lines of business (eg. M365, D365, Windows, etc.), ensuring timely and accurate configuration and publication of products across 240+ WW markets for various Microsoft marketplaces and sales motions. Quality enablement is job #1, ensuring that products and service offerings meet business intent and are released in a controlled and compliant fashion at scale on the Commerce platform. To meet the explosive growth across Microsoft’s commercial business lines, time to market agility, the reduction of manual process touch, and consistent, on time delivery are essential for success. The successful candidate will also possess a growth mindset to help us innovate and transform the way we ingest and release digital products and services at the Company. They will think strategically and partner closely with Business Planning and Commerce Engineering teams to influence the right capabilities that meet emerging business needs and drive increased automation and self-service.

Responsibilities

KEY ACCOUNTABILITIES:

• Understand product and offer strategy, driving configuration in conjunction with business, marketing, system, and finance requirements.

• Drive operational excellence required to ensure product configurations meet business intent with quality, compliance, and time to market agility.

• Innovate and improve systems and processes that support product ingestion and release. Be accountable for a transformational roadmap that enables growth and scale to meet strategic goals, measure and report out on success on an on-going basis.

• Develop strong partner relationships across Business Planning, Commerce Engineering, Finance, Compliance, and Operational teams.

• Use data to surface learnings and build business case justifications that influence engineering investments in the right features and capabilities that move the Commerce platform forward.

KEY PERSONAL ATTRIBUTES:

• Come energized to consistently deliver success on time and with quality.

• Ability to understand and analyze complex business processes.

• Strong technical proficiency with learning new tools, analyzing data, and using it for decision making.

• Able to work effectively under pressure, meet tight deadlines, and effectively prioritize.

• Effective cross-group communication, collaboration, negotiation, and leadership skills.

• Strong business acumen and ability to understand decision impacts.

Qualifications

• 5+ years business program management experience in a product/Commerce/sales team understanding customer needs and turning that into features that will create value.

• BA/BS or equivalent industry experience

Preferred Qualifications:

• Outstanding cross-group collaboration skills and proven ability to partner across teams.

• Business Program Management, Service Operations in a digital distribution environment with proven process improvements.

• Self-motivated with the ability to influence and drive strategy across teams.

• Strong blend of biz + tech acumen and can quickly understand systems landscapes, inputs/outputs, and workflow design.

• A passion for deeply understanding business and customer needs, enabling products, and driving for results.

• Excellent communication, interpersonal skills, and ability to influence others without direct authority, including the ability to provide clear, constructive feedback to team members.

• Ability to tell a story with data and tailor messaging up and down the management chain.

• Ability to be flexible and comfortable working in a dynamic, fast paced, business critical environment.

• Strong core project management skills (scheduling, issue identification/resolution, risk mitigation, dependency management).

#CSEFY22

The salary for this role in the state of Colorado is between $144,000 to $168,700.

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role.

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work. US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form (https://careers.microsoft.com/us/en/accommodationrequest) .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.

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