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Microsoft Corporation Business Program Manager in Cambridge, Massachusetts

The Industry Solutions (IS) Customer Journey Global Programs Team is looking for highly motivated experienced Senior Program Manager, who is a strong cross-team collaborator, and is excited about shaping the learning paths for a diverse technical organization with engineering and program management teams worldwide.

Our team is focused on empowering high-impact organizations to achieve more and drive the value of our Intelligent Cloud and Edge through great software engineering and program management practices. As part of our Global Programs Team, you will be responsible for leading and defining our technical readiness and skilling programs for organizations supporting the Industry Solutions Customer Journey. You will work across Industry Solutions and with Worldwide Learning to ensure we are cultivatingtechnical capabilities through hands-on shadowing and instruction from expertsas part oftechnical projects and customer engagements.This work will require collaborating across organizational boundaries to streamline learning paths and build consensus on core priorities by role.

This position will play a key organizational role in ensuring we are building technical capability by enhancing the overall engagement experiences for customers.Attention to detail, passion for data driven decisions, stakeholder management, and strong collaboration, planning, execution, and orchestration skills are a must.


Business Program Planning and Design

  • Performs program landscape research and analysis (e.g., internal and/or external market, sales, delivery), forecasting, and examines business trends (e.g., customer feedback and expectations) to identify audience size and program scope, and stay current, agile, and competitive. Understands overall business goals, objectives, and strategies, as well as short- and long-term business priorities. Understands and identifies current program risks, impact, and mitigation plans.

  • Identifies and scopes opportunities to develop new programs and improve current ones. Identifies and provides solutions to root problems (e.g., root-cause analysis), defines the program strategy, gathers program requirements, identifies resource needs, creates the project plan and targets, and works across teams to align on the plan of record. Improves operations of existing programs by applying industry methodology, defining complex program issues, assessing various scenarios, and selecting the optimal scenario to resolve issues. Drives clarity in complex program issues and strives for simplification.

  • Works with cross-functional (e.g., organizational, product, business) stakeholders (e.g., Engineering) to design compliant, complex programs from initiation to delivery with minimal coaching. Produces collateral (e.g., proposals, strategy walking deck, internal and external pitch content) to incorporate stakeholder needs and ensure the business objectives are met.

  • Defines and tracks the success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as quality, adoption, usage, impact, effectiveness) for the program.

Business Program Excellence and Execution

  • Defines and executes on landing and communication plans, such as the target audience(s) and communication strategy. Leads the rhythm of business (ROB) during plan execution to ensure participants and stakeholders are communicating and responding according to the necessary cadence. Works across teams (e.g., Landing Design, Engineering, Supply Chain, Finance, Technical Program Management) to ensure all program requirements are understood and can be met.

  • Evangelizes complex programs to stakeholders, partners, and customers to gain buy in. Leverages data and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]) to demonstrate the value of the program and show business impact. Adapts communication style and storytelling strategy according to audience and business needs.

Business Program Management

  • Contributes to or leads a portfolio of projects including the project plan, timelines, milestones, financial management, performance metrics, and/or resource needs for complex programs. Communicates the program status and risk to relevant stakeholders and holds them accountable for following the established schedule, risk mitigation plans, and processes.

  • Demonstrates an understanding of mapping or how systems work and impact one another. Works with and leverages other teams (e.g., Supply Chain, Engineering, Sales) to ensure program processes are rigorous and executed efficiently. Develops processes around scope and scheduled changes for programs, and communicates them to stakeholders.

Business Program Evaluation and Improvement

  • Conducts cost-benefit analyses to examine performance to value drivers (e.g., profit and loss [P&L], return on investment [ROI]). Contributes to monthly business review (MBR) and runs rhythms regularly to identify what is working and what is not, and makes improvements accordingly.

  • Collects and evaluates success criteria and performance metrics (e.g., Objectives and Key Results [OKRs] and Key Performance Indicators [KPIs]), such as acquisition, usage, impact, effectiveness, and customer feedback, and uses scorecards and dashboards to monitor complex programs and ensure all activities align with business and program objectives. Uses data analytics (e.g., scenario analyses) to derive insights and training that help identify current and future program risks and mitigation plans, as well as opportunities to streamline and optimize programs based on lessons learned.

  • Utilizes direction and strategy from leadership regarding business area of expertise in order to help create and execute plans that shift current priorities to new organizational initiatives and objectives, and influences others to change behavior accordingly. Defines vision and strategy for change, broad and specific impact, and the flow of communication to the organization. Ensures buy in and adoption of the new program or change by others in the organization. Develops the collateral required to enable key stakeholders and others to be on board. Contributes to the training, reskilling, and mapping of individuals in partnership with Human Resources (HR).


  • Embody ourculture ( and values (


Required Qualifications:

  • Bachelor's Degree in Business, Operations, Finance or related field

  • 4+ years work experience in program management, process management, process improvement

Preferred Qualifications:

  • Understanding of business drivers, and emerging trends in the industry

  • Functional knowledge in cloud computing technologies, and a drive to continuously learn

  • Proven ability to make quick, thoughtful, and defensible decisions from a position of ambiguity

  • Strong aptitude for solving and delivering streamlined practices or solutions

  • Effective communication and interpersonal skills with a proven ability to impact & influence key stakeholders

  • Experience in leveraging diverse perspectives, technologies, and organizations to pro-actively respond to customer needs in an integrated and aligned manner

  • Ability to work independently under tight deadlines, while maintaining excellent communication.

  • Able to travel 25%


At Microsoft we are seeking people who have a passion for the positive impact technology can have in our communities and for making a difference in the world. Within CSE, we have an informal and flexible work environment. We invest in your health, wellness and financial future by offering a competitive package including a wide range of benefits built around your personal needs and those close to you.

We welcome diversity of all kinds. Our team includes many perspectives, cultures, educational backgrounds, life stages, identities, and technical skills, and we believe this contributes to our success and that of our customers. If you love learning new technologies, enjoy thinking about challenging engineering problems and, above all, if you’re excited to join a team of others to do the same, then we’d love to hear from you.

The salary for this role in the state of Colorado is between $126,900 and $190,400

At Microsoft, certain roles are eligible for additional rewards, including annual bonus and stock. These awards are allocated based on individual performance. In addition, certain roles also have the opportunity to earn sales incentives based on revenue or utilization, depending on the terms of the plan and the employee’s role

Benefits/perks listed here may vary depending on the nature of your employment with Microsoft and the country where you work.US-based employees gain access to healthcare benefits, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, and fitness benefits, among others

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .