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Microsoft Corporation Business Development Manager in Cambridge, Massachusetts

Microsoft envisions a world where passionate innovators come to collaborate, envisioning what can be and taking their careers places they simply couldn’t anywhere else. This is a world of more possibility, more innovation, more openness, and sky’s-the-limit thinking – a cloud-enabled world. Our mission is to empower every person and every organization on the planet to achieve more. We have unique capability in harmonizing the needs of both individuals and organizations. We deeply care about taking our ideals and vision global and making a difference in lives and organizations in all corners of the planet.

As part of theCommercial Solution Areas -Support Servicessalesorganization, we are seekinga Director, Business Development Management, Support Solutions with specialized focus on Modern Workplace and Security. As a core member of Support Services team, the Business Development Manager works closely with Solution Strategy Lead, Modern Workplace and Security Service Line Leadership, Marketing, area, regional, and global leadership teams to spearhead and activate Support strategy and landing of joint co-selling motions with Solution Areas, programs, and initiatives to drive growth of the Support revenue.

The BDM is accountable for driving programs and initiatives worldwide in close partnership with Support BG, Modern Workplace/SCI BG, and sales leaders across the globe. The goals include driving wallet share growth, promoting the Solution + Support motion in a programmatic approach, reducing time to market for cross-selling with Solution Areas, growing pipeline through demand generation activities, contributing to key customer wins and evolving cross-solution selling models.

Partnering with colleagues in corporate leadership roles in Support Offerings, Support Sales HQ and Support Sales Leaders in A14, this role will be critical in defining the right field model to accelerate our growth in the Support businessofferings with focus on Unified, Cloud Acceleratorsand Enhanced Solutions. Thisfunctional leader will be an advocate and the change agent for the field and will represent the voice of the field and customers across our corporate functions.

With special focus on the US area, the BDM is accountable for driving Enterprise and SMC landing of Support motions, demand generation to ensure qualified pipeline coverage and achieve business goals for Support in MSUS.

As part of the broader Support Services team within Commercial Solution Areas, you will be the key to create and successfully land strategic sales programs and enable the business growth of Support Services sales primarily in the Microsoft US (MSUS) area.


Drive impact through “Solutions + Support” aligned strategy and execution of initiatives within Modern Workplace and Security space and ensure that Support is truly integrated throughout the customer life cycle and with Microsoft Cloud offerings

Influence revenue growth of Support by landing key sales programs, demand generation activities and integrated sales motions

Lead the change in field, be the ambassador for the Support across WW communities

Deliver results and be accountable for business performance related to programs and integration of Support sales

Be dynamic, passionate, self-motivated, confident in working with senior leaders and comfortable in a matrix organization.

Have the “can-do” attitude and can gain the trust and confidence of the communities you serve.

Be a strong and empathetic leader who can drive results and truly make a difference.

Your responsibilities:

Embed Support Services into Support and Solution Area mainstream motions, work cross-org across teams to co-create integrated offerings and GTM

Ensure landing of offerings and readiness across Area-based STU, CSU and M&O teams for cross-solutions in alignment with WCB and BG direction, leverage all muscles of the organization to develop world-class enablement

Drive results through demand generation and opportunity acceleration in the Areas

Influence sales execution landing and demonstrate direct impact of GTM activities through accelerated pipeline increase driven by Solution Area cross-sell revenue

Provide insights and drive analysis capabilities across the Support Services sales and marketing motions

Be the voice of the field, partner and customers providing insights through key forums and channels to maximize institutional knowledge and organizational agility across sales, marketing, customer success, partner and offering teams

Drive results with respect to revenue targets by working with the Areas Sales Leadership in Microsoft US (MSUS)

To be successful in the role, you will demonstrate:

Sustained focus on customer and business success when balancing short- and long-term decisions

Business focus, seeking to understand future markets and customer needs while actively considering alternative business models to meet these needs

The ability to influence strategies that cross organizational boundaries to achieve broad business goals, and drive commitment across non-direct reporting teams.


Required/Minimum Qualifications

Bachelor's degree in Business, Finance, Computer Science, Engineering, or related field AND 6+ years’ experience in business development, sales, consulting, or marketing

OR equivalent experience.

3+ years project leadership/management experience.

Additional or Preferred Qualifications

Master's degree in Business Administration, Finance, Computer Science, Law, or related field AND 8+ years’ experience in business development, sales, consulting, or marketing

OR equivalent experience.

5+ years’ experience working in a matrixed organization, preferably in the technology industry.

5+ years project leadership/management experience.

8+ years’ experience in a related business/ functional domain, knowledge of the enterprise selling ecosystems and field sales organization

3+ years’ experience in one of the following: Modern Workplace, Security, Azure, BizApps or equivalent.

This role will be based in the US, with approximately 25% travel expected (post COVID).

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form ( .

Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work.