Randstad AV Technician in Cambridge, Massachusetts

AV Technician

job details:

  • location:Cambridge, MA

  • salary:$26 per hour

  • date posted:Friday, April 6, 2018

  • job type:Contract

  • industry:Information Technology

  • reference:613016

job description

Audio Visual / Video Conferencing Technicians are responsible for providing audiovisual and video conference support, as well as maintaining audiovisual and multimedia systems at client site.

The Audio Visual / Video Conferencing Technician shall be responsible for but not limited to the following:

  • Ensure audiovisual, multimedia, and computing systems are operational

  • Assist with setup and operation of audiovisual, multimedia, and computing systems, as well as provide support for conferences and events

  • Provide audiovisual engineering, service, and maintenance and operational support for the facility daily, based on a full-service model

  • Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues, and notify the client of performance deficiencies

  • If a capability is degraded or non-operational, notify client to identify and recommend alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use

  • Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore and/or enhance the system's capabilities

  • Provide on-the-job audiovisual, multimedia, and computing systems operator training to client, as well as review or update audiovisual documentation, procedures, and processes as necessary

  • Coordinate and schedule videoconference requests including ad-hoc calls

  • Maintain log of any loaner equipment and be point of contact for all A/V requests

  • Provide support that falls outside of the scope when requested and as needed

  • Maintain a professional appearance and attitude

  • Resolve all customer service issues with management


  • Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.

  • Proficient in troubleshooting issues pertaining to the operation of the A/V system including: control system, videoconference codecs, displays, cameras, microphones, and any additional audio/visual equipment related to the operations of all conference rooms and A/V capable offices.

  • Proficient in removing and installing audio visual equipment and video conference codecs for repairs.

  • An ability to use discretion and good judgment regarding sensitive or confidential information.

EXPERIENCE: Minimum of 3 years industry experience in technical support role

QUALIFICATIONS: Knowledge of Cisco TMS or Polycom RPRM

Knowledge of how audio/visual (A/V) systems function

REQUIRED EDUCATION: High school diploma or equivalent.

EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.