Randstad AV Technician in Cambridge, Massachusetts
salary:$26 per hour
date posted:Friday, April 6, 2018
Audio Visual / Video Conferencing Technicians are responsible for providing audiovisual and video conference support, as well as maintaining audiovisual and multimedia systems at client site.
The Audio Visual / Video Conferencing Technician shall be responsible for but not limited to the following:
Ensure audiovisual, multimedia, and computing systems are operational
Assist with setup and operation of audiovisual, multimedia, and computing systems, as well as provide support for conferences and events
Provide audiovisual engineering, service, and maintenance and operational support for the facility daily, based on a full-service model
Monitor audiovisual, multimedia, and computing systems to ensure operational readiness, diagnose performance issues, and notify the client of performance deficiencies
If a capability is degraded or non-operational, notify client to identify and recommend alternative and/or temporary equipment configurations and/or alternative modes of operation necessary to permit continued system use
Recommend appropriate repair, replacement actions, or upgrades that may be necessary to restore and/or enhance the system's capabilities
Provide on-the-job audiovisual, multimedia, and computing systems operator training to client, as well as review or update audiovisual documentation, procedures, and processes as necessary
Coordinate and schedule videoconference requests including ad-hoc calls
Maintain log of any loaner equipment and be point of contact for all A/V requests
Provide support that falls outside of the scope when requested and as needed
Maintain a professional appearance and attitude
Resolve all customer service issues with management
Strong client and service focused mindset, demonstrate excellent listening skills and the ability to understand customer issues.
Proficient in troubleshooting issues pertaining to the operation of the A/V system including: control system, videoconference codecs, displays, cameras, microphones, and any additional audio/visual equipment related to the operations of all conference rooms and A/V capable offices.
Proficient in removing and installing audio visual equipment and video conference codecs for repairs.
An ability to use discretion and good judgment regarding sensitive or confidential information.
EXPERIENCE: Minimum of 3 years industry experience in technical support role
QUALIFICATIONS: Knowledge of Cisco TMS or Polycom RPRM
Knowledge of how audio/visual (A/V) systems function
REQUIRED EDUCATION: High school diploma or equivalent.
EXPECTED HOURS OF WORK: Business hours are Monday through Friday 8:00 AM to 5:00 PM. However, required work hours may vary depending on business needs. Ability to work flexible hours is required.