Harvard University Admin Offcr/SrIndiv Contrib in Cambridge, Massachusetts

44627BRAuto req ID:44627BRJob Code:360059 Admin Offcr/SrIndiv Contrib Location:USA - MA - Boston Business Title:Director of Marketing, Harvard Innovation LabsSub-Unit:------------ Salary Grade:059Time Status:Full-time Union:00 - Non Union, Exempt or Temporary Basic Qualifications:BA/BS required. 7+ years of related experience. Additional Qualifications:

  • MBA preferred

  • The position requires solid leadership and management competencies, a high level of organization and deadline orientation as well as problem-solving skills.

  • Evidence of ability to work at the strategic level (generating and executing innovative ideas) and the tactical level (organizing meetings, analyzing data, solving administrative problems).

  • Brand, marketing & communications leadership experience is essential, ideally in both the consumer and B2B spaces

  • Some experience managing or interfacing with multi-faceted communities

  • Experience working in a university setting preferred with a commitment to strong customer service and quality

  • Must possess superior verbal communication skills with high creativity, energy, integrity, thoughtful judgment and decision making – solid presentation skills a must

  • Excellent written communication skills with the ability to match message delivery to audience needs.

  • The ability to work occasional extra hours, including evenings and weekends, to meet deadlines and oversee and/or attend events

  • Agility, gravitas, and high EQ are valued attributes

  • Must be proficient in Microsoft Office 2016

Key Behaviors:

  • Proactive

  • Collaborative

  • Methodical

  • Thorough

  • Creative & Outgoing

Harvard Innovation Labs Personality Attributes

  • PassionateNimbleThoughtful

Essential Sensibilities

  • Everyone helps

  • No ego

  • Act like an owner

  • Innovate yourself

  • Be urgent


  • Serves all Harvard Innovation Labs customers

  • Serves Advising (and Programming)

  • Customer to Operations

    Additional Information:

Community Relations Responsibilities:

  • Lead, manage and develop the Community Relations department/function for all three Harvard Innovation labs in order to deliver optimal customer lifecyle experiences from application to off-boarding to Innovation Labs alumni engagement

  • Work with the Community Relations staff to create an annual department plan that supports the overall Strategic Plan tactical priorities while ensuring consistent progress of the department’s function and value

  • Ensure that Community Relations systems and protocols are being built to achieve consistency of delivery and the capacity to scale/expand to other locations

  • Ensure that the Launch and Life Lab communities represent venture team criteria and that there are solid pipelines of applicant interest

  • Working with the AD, Community Relations develop and implement a Harvard Innovation Labs alumni engagement plan that establishes opportunities for value exchange

  • Working with the AD, Community Relations develop and implement a concerted plan to better curate, manage and deploy the Harvard Innovation Labs Advisor Network, a network of almost 200 volunteer experts, entrepreneurs and subject matter experts who volunteer their time in support of Harvard student (and alumni) entrepreneurs

Management Responsibilities:

The Director of Marketing position includes several direct reports and as such is responsible for being a consummate and effective day-to-day manager and talent developer. A Harvard Innovation Labs manager is expected to:

  • Maintain up-to-date job descriptions for all direct reports

  • Establish annual performance improvement goals via the formal performance management system

  • Conduct weekly one on one check ins with all employees to ensure clarity of priorities, understanding of performance and the constant realization of both support and accountabilities

  • Be a motivating and effective teacher

Other Tasks and Accountabilities:

  • The Director is expected to be a creative force within the organization, a source of innovative ideas and expression

  • S(he) is an essential part of the overall management team and is expected to play an active role in the formation of the annual Strategic Plan and its implementation

  • S(he) is charged with actively guiding the Marketing & Community Relations departments in their collective evolution and the professional evolution of the individuals within them

  • S(he) also serves as a positive bastion and constant example of the Harvard Innovation Labs’ culture and values

Note: Cover Letter is required.

Department:Harvard innovation LabsPre-Employment Screening:Education, IdentityJob Function:General Administration Duties & Responsibilities:

The Director of Marketing is a new and exciting role for the Harvard Innovation Labs, and representative of our continued evolution as a multi-lab ecosystem. The role and the formation of the Marketing department in 2016 reflects our commitment to improving the overall Innovation Labs brand experience and broadening our messaging and outreach within the University and across the Harvard alumni entrepreneurial network and local Boston innovation ecosystems. Alongside the formation of the Marketing department has come the creation of the Community Relations team in 2017, the group of front-line staff members at each lab charged with directly serving our customers in particular and the community in general to ensure full engagement and deep satisfaction with the resources we provide. The Director is charged with overseeing both departments, achieving their annual department plan milestones, developing their functional capacities and those of the individuals within them while fully supporting the strategic priorities of the organization.

The specific responsibilities of the position are as follows:

Marketing Responsibilities:

Lead all marketing, brand and PR strategy for the Harvard Innovation Labs while managing a marketing team consisting of 1 full time coordinator as well as a team of contractors including: graphic designer, content editor/writer, PR and communications and digital marketing coordinator. Responsibilities include:

  • Establish an annual marketing plan and supporting systems to achieve performance metrics, drive awareness and interest in all three labs across Harvard schools, Harvard alumni entrepreneurs and the broader Boston innovation ecosystem.

  • Working with outside resources to ensure the brand architecture in support of the Harvard Innovation Labs is up to date, compelling and sound. Create templates, tools and processes to ensure that all communications are consistent in terms of message and identity.

  • Work towards a comprehensive and innovative stewardship of all touchpoints between the Harvard Innovation Labs and the various constituencies we serve.

  • Oversee the creation and implementation of innovative communication campaigns in support of signature events and ensuring robust application flow for all three labs, including the President’s Innovation Challenge

  • Ensure that our digital presence is optimized (website, social media, content marketing)

  • Ensure the efficient and cost effective production of all collateral, video, print, etc.

  • Manage the annual marketing budget to maximize value while minimizing risk of overages

  • Work with the Marketing Coordinator to establish effective systems and processes that ensure consistently effective output

School/Unit:Harvard Business School EEO Statement:We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, sexual orientation or any other characteristic protected by law.