Akamai Technologies, Inc 2019 Summer Intern - Technical Writer in Cambridge, Massachusetts

2019 Summer Intern - Technical Writer

Cambridge, United States

University

Dec 17, 2018 Post Date

015183 Requisition #

Overview

The Technical Writer Intern will focus on developing technical documentation to support a variety of key projects that could include, but is not limited to, new hire onboarding, organizational communication, and information access. The Technical Writer Intern will focus on learning authoring tools, process and procedures for the department.

In addition to your day-to-day responsibilities, program participants will be invited to a variety of formal and informal trainings, interact frequently with company leadership, and attend social events.

As a Technical Writer, your responsibilities may include:

  • Assess documentation needs based on product goals, usage, and reader needs.

  • Collaborate with cross-functional teams (Engineering, Product Management, Service and Support, Operations, and Quality Assurance) to plan projects, anticipate documentation needs, solve problems, scope deliverables, determine delivery mechanisms, and communicate progress.

  • Produce high-quality documentation that is clear, organized, and appropriate for the target audience.

  • Maintain, improve, and augment existing documentation.

Required Skills

  • Currently pursuing a Bachelor’s or Master’s in technical communications, journalism, or business writing and returning to the program after completion of the internship.

  • Available to work 40 hours per week during the intern cycle.

Desired Skills

  • Demonstrated understanding of the technical documentation development cycle.

  • Demonstrated experience with modern user assistance principles and best practices, user research methodologies, Web 2.0 and Mobile industry standards and trends.

  • Demonstrated knowledge of content delivery networks and an understanding of network protocols and the Internet.

  • Comfortable working across departments within the Engineering organization.

  • Enjoy delving into new technologies in a highly engineering-centric culture.

About Akamai Technologies

Akamai secures and delivers digital experiences for the world's largest companies. Akamai's intelligent edge platform surrounds everything, from the enterprise to the cloud, so customers and their businesses can be fast, smart, and secure. Top brands globally rely on Akamai to help them realize competitive advantage through agile solutions that extend the power of their multi-cloud architectures. Akamai keeps decisions, apps and experiences closer to users than anyone - and attacks and threats far away. Akamai's portfolio of edge security, web and mobile performance, enterprise access and video delivery solutions is supported by unmatches customer service, analytics and 24/7/365 monitoring. To learn how Akamai is shaping the future of digital transformation, visitwww.akamai.comand follow @Akamaijobs onTwitter,Facebook,LinkedInandInstagram.

Akamai is a growing, and evolving, company with offices and operations around the world. As such, we strive to foster inclusive and representative workplaces where all employees are wholly welcome, and enabled to share and benefit from each other’s diverse contributions, as one global team. Our commitment to diversity reaches beyond our corporate offices, to our business partners and suppliers who share the same principles, and whose employees we value as integral to the Akamai business family. Learn more atwww.akamai.com/diversity.

Akamai Technologies is an Affirmative Action, Equal Opportunity Employer. If you'd like more information about EEO rights under United States law, please clickhere.

Akamai Technologies is an Affirmative Action, Equal Opportunity employer that values the strength diversity brings to the workplace. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of gender, race/ethnicity, protected veteran status, disability, or other protected group status.