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Kforce Technical Writer in Burlington, Massachusetts

Kforce has a client in the Burlington, Massachusetts (MA) area that is seeking a Technical Writer.Responsibilities include:

  • Create clear, concise knowledge base articles that employees and service center staff can use to understand, resolve and troubleshoot HR issues

  • Ensure articles answer established Frequently Asked Questions and address identified target audience (employees, managers, HR, etc.)

  • Interview and observe subject matter experts to acquire knowledge for articles

  • Produce and narrate illustrative screenshots using SnagIt or similar authoring tools

  • Review future state process maps and incorporate future state into articles

  • Produce high quality documentation including screen captures

  • Edit received articles to meet style guidelines and template requirements

  • Link knowledge base articles to associated policies, procedures, vendor websites and other supporting documentation

  • Convert existing PDF, MS Word, and Excel Documents into searchable, properly classified articles

  • Add proper metadata to articles

  • Bachelor's degree in English, Journalism, Communications, or related field

  • 3-5 years of technical writing experience

  • 1-3 years of HR experience preferred

  • Knowledge base experience preferred

  • Experience with ServiceNow or other CRM software preferred

  • Microsoft Office Suite experience required

  • Authoring tool experience (SnagIt or similar tools)

Independent Actions:

  • Excellent writing, editing, grammar and proofreading skills

  • Ability to work independently and meet strict deadlines

  • Excellent listening and communication skills

  • Well organized, detail oriented with the ability to work with all levels within the organization

Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.Compensation Type:Hours

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