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Salesforce.com, Inc Senior TPM/Director/Senior Director, Products Technical Program Manager (non-IT, non-Infra) in Burlington, Massachusetts

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Products and Technology

Job Details

Team and Role Overview

Technical Program Managers (TPMs) play a critical role at Salesforce in leading large-scale, cross-functional initiatives within our Technology & Products organizations. TPMs oversee programs through from beginning to end, ensuring a better workflow and more effective communication. They work closely with executives and key company stakeholders to drive critical programs and activities across the company.

About You

  • Love to wear multiple hats.

  • Leap tall buildings in a single bound, bringing the whole team with you.

  • Keen reader of people, culture, and tea leaves; builds the relationships to make things happen.

  • Highly functional in a dynamic, energizing environment.

  • Comfortable bending between the tactical and strategic.

  • Top-notch executive presence and communications superstar.

Top Reasons to Join Our Team

  • Thrive in a culture of ownership, delivery, and innovation.

  • Drive the end-to-end delivery of world-class technology solutions.

  • Be a catalyst for change in the realm of World-Class Technology and Products.

  • Enjoy a hyper-transparent flow of information, conversation, and ideas.

  • Innovate and invent the future of Agile and Social program management.

P LEASE FIND OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES BELOW.

Your Impact

  • Lead programs by achieving alignment on program scope, release planning, as well as aligning one or more teams on vision, business goals, creating program structure, and securing cross-functional alignment.

  • Drive teams through the Software engineering experience using Agile and demonstrated analytical and technical skills.

  • Drive Steering Committee meetings with key stakeholders for each program to help make key decisions, remove obstacles, and address key program issues. Be the key driver to ensure business goals are met and drive the strategic vision of each program.

  • Develop strong partnerships with key functional stakeholders to drive focus on business goals. Be a trusted partner for executive management to ensure program success.

  • Partner with cross-functional teammates to drive workgroup alignment meetings to address tactical release issues, dependencies, team status, production issues, metrics review, milestones, etc. (cross functional - Product Owners, Scrum Masters, TechOps, Release Eng, Capacity, Functional Managers, Release Management).

  • Provide visibility to program status (issues, risks, metrics, etc.) on an ongoing basis through push status reporting (to all stakeholders, team members, and interested parties).

  • Manage "program/feature" dependencies across multiple teams, scrum teams, functions, divisions, and stakeholders.

  • Anticipate and remove obstacles with a sense of urgency that slow down or prevent project teams from delivering on project goals.

  • Provide monthly program reviews and updates at sprint reviews (deep dive into current state of project goals, risks, escalations).

  • Create a collaborative environment that fosters creativity, innovation, and learning.

  • Be a catalyst within the organization, someone who can help advance our Product & Technology strategy globally and drive others in the organization to change.

Minimum Requirements

  • 6-10 years (Senior TPM)/10-15+ years (Director)/12+ years (Senior Director) of enterprise software/technical program or engineering management experience at an enterprise technology company.

  • 6+ years of solution management experience for software or SaaS experience.

  • 3+ years of successfully implementing and managing SaaS product development programs; strong knowledge of the SaaS business model and its product development lifecycle.

  • Excellent analytical and problem solving skills with a history of hands-on, detail orientation.

  • Deep experience with the software development lifecycle; ability to adjust and apply this knowledge in a dynamic environment using agile methodologies.

  • Ability to establish credibility and rapport with senior executives and technical and non-technical team members alike.

  • Outstanding organizational, communication, and relationship building skills conducive to driving consensus; able to work well in a cross-functional, matrix management environment.

  • Experience with Portfolio Management.

  • Ability to master technical subjects and technologies relevant to the program.

  • Strong organizational, project management, analysis, and communication skills.

  • Ability to work well as a member of a highly integrated team composed of both technical and non-technical members.

  • Ability to successfully partner with all functions across the entire company.

  • Bachelor’s degree or equivalent work experience.

Preferred Requirements

  • Comfortable bending between the tactical and strategic.

  • Ability to manage/juggle multiple priorities without loss of efficiency.

  • A service oriented minded person who "Thinks Customer."

OUR OPEN TECHNICAL PROGRAM MANAGER OPPORTUNITIES - LOCATIONS: Open to multiple US Locations)

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The Director/Senior Director of Technical Program Management for Architecture will build and drive the operational backbone of Salesforce’s future-state Architecture and Shared Service initiatives. The TPM will partner with the Chief Architect to address the most important architectural challenges across the company with sponsorship from the highest levels of engineering leadership. This role will run a series of strategic cross-cloud architecture and shared service programs and be responsible for partnering with cross-function and cross-cloud leadership teams to drive the strategy of these programs, as well as helping to plan, organize and work with teams to execute the vision.

The Architecture TPM will often be covering new ground within the company and will need to determine how different organizations work, align key people to goals, and be creative in determining how to drive to success, leveraging successful models where they exist and creating processes and best practices where they don't. This is an individual contributor role and does not include people management responsibilities.

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The Director/Senior Director of Technical Program Management for Digital Delivery will build and drive the operational backbone of the digital delivery initiative to transform the Salesforce.com website, including new digital experiences running on Salesforce technology. Candidates for this role will have demonstrable experience driving cross-functional initiatives at scale and should be familiar with the development of marketing, community, and content-based experiences. This is a leadership role responsible for working closely with key company stakeholders to drive critical programs and activities related to our global web properties.

The TPM will organize delivery of customer-facing programs and strategic engineering programs supporting the website. You will help drive customer success by partnering with our Product, Engineering, UX, and Marketing organizations to ensure successful, end-to-end delivery of large-scale programs across a multi-year roadmap. You will partner with leadership stakeholders to drive program strategy, and you will help to plan, organize, and work with functional teams to deliver business value. You will develop and manage complex program plans and budgets while managing scope and risks of delivery. This is an individual contributor role and does not include people management responsibilities but will include contractor and consultant oversight. This is an individual contributor role.

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The Director of Technical Program Management for Customer C360 Guides for Trailhead will drive the operational backbone of our program to deliver Digital Transformation content to our customers in a new and engaging technology layer. This person will partner with our Trailhead leadership team on this initiative in addition to helping to plan, organize, and work with teams to help execute the vision for our key initiative. They will also represent the Customer C360 Guides in release plan, priorities, and business requirements to groups throughout the organization. Experience in large cross organization programs is preferred. This is an individual contributor role.

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Accommodations - If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. (http://cloud.mail.salesforce.com/accommodations-request-form)

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at Salesforce and explore our benefits.

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Salesforce is built on a set of four core values: Trust, Customer Success, Innovation, and Equality. By making technology more accessible, we're helping create a future with greater opportunity and equality for all. This has taken our company to great heights, including being ranked by Fortune as one of the “Most Admired Companies in the World” and one of the “100 Best Companies to Work For” eleven years in a row, and named “Innovator of the Decade” and one of the “World’s Most Innovative Companies” eight years in a row by Forbes.

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