VMware Senior Technical Writer in Burlington, Massachusetts

Join VMware as we help customers accelerate their digital transformation through a software-defined approach to business and IT. VMware is the pioneer in virtualization and an innovator in cloud and business mobility.

At VMware we live by our EPIC2 values:

  • We E xecute effectively,

  • We’re P assionate about our work,

  • We maintain our I ntegrity and the highest standards of ethics,

  • We focus on C ustomers,

  • and we give back to the C ommunities where we live and work.

We're looking for an extraordinary technical writer to join the VMware Information Experience (IX) team. Your experience with on-premise and SaaS enterprise software will enable you to work collaboratively with other product team members to craft and maintain excellent documentation for VMware's customers.

Do you have a passion for learning about and understanding new technologies and you doggedly pursue information that helps our customers to succeed?

When customers struggle, do you listen and make improvements?

Do you love building relationships with your peers in engineering and product management (among others) to enhance your product knowledge and its customers?

Are you are an active user of the product that you're documenting?

Do you use your broad and deep view of the user experience to be an excellent customer advocate.

You will work as part of a distributed, global team in a dynamic development environment.

You understand the technical writing process, possess the technical expertise to explain complex technical concepts to an administrator audience, and have superb communication, leadership, and project planning skills.

Responsibilities

  • Define customer requirements for large and complex documentation projects and establish documentation plans and schedules.

  • Create information for expert technical users as well as those who may be new to administering enterprise software.

  • Work with other IX writers to find opportunities and create strategies for cross-product content reuse.

  • Collaborate with software developers, product managers, writers, information architects, quality engineers, and technical support engineers to develop and review information.

  • Use DITA to author high-quality and technically accurate information on schedule.

  • Incorporate customer feedback and suggested improvements into core content.

  • Create storyboards and script videos on key product technology, concepts, and tasks.

Requirements

  • BS/BA in Technical Communication, Computer Science, related technical field, or equivalent experience.

  • 5+ years of experience writing software documentation for a technical audience.

  • Ability to organize information, learn complex concepts, and explain concepts and tasks clearly and concisely.

  • Understanding of structured, task-based writing and able to write in a minimalist style.

  • Knowledge of technical writing authoring technologies, including HTML, XML and DITA.

  • Knowledge of video creation and production a plus.

  • Positive attitude and professional presence to engage with developers and product managers.

  • Project management skills to effectively track and handle assignments, including the ability to effectively estimate, prioritize, and organize tasks.

  • Ability to work in coordination with a global writing team.

  • Flexibility and willingness to learn new skills resulting from rapidly changing information and/or technology.

  • Proven ability to understand and explain complex and potentially unfamiliar architectures and processes clearly and coherently for all audiences, including creating explanatory illustrations when required.

  • Ability to produce new content or revise existing content quickly.

Why Join VMware Information Experience

The Information Experience team at VMware works across business units and divisions to create a collaborative writing community that is focused on serving customers. Our vision is to anticipate customer's questions and to provide answers. To support that mission, we work creatively to find new authoring and publishing methods to help customers successfully use our products. Our global team works with video producers, graphic designers, information architects, and tool experts to deliver industry-leading information. We are a fast-paced, dynamic team that is seeking leaders to help us deliver our mission and seek innovation that ensures we continue to give customers the best possible information experience.

VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. VMware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.