Salesforce.com, Inc Senior Solution Architect, Salesforce-DMP in Burlington, Massachusetts

Job CategoryCustomer Success Group

Job Details

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. The company was founded on three disruptive ideas: a new technology model in cloud computing, a pay-as-you-go business model, and a new integrated corporate philanthropy model. These founding principles have taken our company to great heights, including being named one of Forbes’s “World’s Most Innovative Company” six years in a row and one of Fortune’s “100 Best Companies to Work For” nine years in a row. We are the fastest growing of the top 10 enterprise software companies, and this level of growth equals incredible opportunities to grow a career at Salesforce. Together, with our whole Ohana (Hawaiian for "family") made up of our employees, customers, partners and communities, we are working to improve the state of the world.

About Salesforce Marketing Cloud

The Salesforce Marketing Cloud (MC) is a leading global provider of cross-channel digital marketing solutions that empower organizations of all sizes to communicate with their customers through data, email, mobile, social media, web and marketing automation. We are driven by a deep understanding of marketers needs-because we are marketers too. No other digital marketing company invests in product innovation the way we do, giving our clients access to truly cutting-edge technology.

About The Position

The Senior Solution Architect, Salesforce-DMP is a strategic customer-facing position within the Marketing Cloud Experience (MCX) group embedded in the Marketing Cloud product team. The MCX charter is to engage top and at-risk customers to reduce churn, provide curated product feedback back to the PM organization, and to deliver outreach of MC best practices.

The successful candidate will have significant consulting experience with strong interpersonal skills and broad business, technical, and interactive marketing industry knowledge. The candidate should also be comfortable working with DMP product leaders and navigating complex situations within our largest accounts while interfacing with both executive leaders and day-to-day operational leaders.

A deep understanding of the DMP technology and how it is implemented under a variety of customer use cases in conjunction with various tech stacks, comprehension of how customers will utilize Salesforce DMP to address their business use cases, and strong knowledge of the partner ecosystem and the integration methodologies into Salesforce DMP, is critical for success in this role.

Responsibilities:

  • Lead critical engagements with customers and the senior executive team on the technical and business challenges related to their DMP initiative

  • Represent Marketing Cloud in high-risk situations

  • Serve as a Trusted Advisor driving conversations with both technical and non-technical customers. Facilitate and remediate critical issues.

  • Conduct solution presentations and obtain customer acceptance to solution design

  • Identify project issues and risks and present alternatives to mitigate or resolve

  • Validate solution components and provide solution walkthrough with customer. Guide customer through solution deployment

  • Provide guidance on functional solution architecture and design, application and integration development best practices, enterprise architecture standards, environment management, testing, and Salesforce DMP platform education

  • Troubleshoot key customer issues and demonstrate ability to drive to successful resolution.

  • Lead the evaluation of business and technical requirements

  • Manage customer expectations and negotiate solutions to complex problems with both the customer and third-party partners

  • Build relationships with business partners, internal and external, and contribute to broader goals and growth beyond the scope of a single customer engagement

  • Contribute to customer’s program vision while advising and articulating program/project strategies on enabling technologies including Salesforce Marketing Cloud Platform

  • Provide customer product feedback to Product Management organization

  • Travels to customer sites for onsite discovery and solutions presentations up to 30%

Requirements:

  • Four year college degree (Computer Science, Computer Information Systems, or similar degree preferred) or equivalent experience with demonstrated proficiency

  • 5+ years professional experience including 2+ years in a technical position at an Ad technology company, Ad Network, and / or a large cloud-based software company, and past experience in a customer facing role

  • Experience with digital advertising technology implementation technology and operations such as tracking pixels, tags, server-to-server integrations, mobile app SDKs,

  • API integrations, tag management platforms, and analytic tools

  • Systems integration experience designing data flows and procedures to ingest, process

and export data across multiple systems

  • Knowledge of Amazon S3, basic UNIX commands in Terminal, and HTTP APIs

  • Intermediate JavaScript and SQL skills. Ability to read, write, and troubleshoot using latest web debugging tools

  • Understanding of architectural principles of cloud based platforms including SaaS, PaaS, multi-tenancy, multi-tiered infrastructure and application servers

  • Polished presenter, with strong verbal skills, able to effectively present and defend point of view to a variety of audiences including technical, non-technical, end-user, and executive audiences

Preferred Experience/Skills:

  • Salesforce and Salesforce Marketing Cloud certifications

  • Experience implementing cloud based digital marketing solutions

  • Experience in the interactive marketing industry

Posting Statement

Salesforce.com and Salesforce.org are Equal Employment Opportunity and Affirmative Action Employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this Web site or directly to managers. Salesforce.com and Salesforce.org do not accept unsolicited headhunter and agency resumes. Salesforce.com and Salesforce.org will not pay fees to any third-party agency or company that does not have a signed agreement with Salesforce.com or Salesforce.org.

Salesforce, the Customer Success Platform and world's #1 CRM, empowers companies to connect with their customers in a whole new way. We are the fastest growing of the top 10 enterprise software companies, the World's Most Innovative Company according to Forbes, and one of Fortune's 100 Best Companies to Work For six years running. The growth, innovation, and Aloha spirit of Salesforce are driven by our incredible employees who thrive on delivering success for our customers while also finding time to give back through our 1/1/1 model, which leverages 1% of our time, equity, and product to improve communities around the world. Salesforce is a team sport, and we play to win. Join us!