Oracle Senior Product Manager, Customer Advocacy in Burlington, Massachusetts
Work as part of a team that acts as the central resource and driving force for the design, process, manufacturing, test, quality and marketing of product(s) as they move from conception to distribution. Organize interdepartmental activities ensuring completion of the project/product on schedule and within budget.
As a member of the product development division, you will define product specifications and or strategy. Gather and analyze information to define product specifications and review design specifications. Communicate product strategy and functionality. Initiate and foster relationships with other groups. Review product documentation and collateral. Ensure successful product releases based on corporate priorities.
Duties and tasks are varied and complex, needing independent judgment. Fully competent in own area of expertise. May have project lead role and or supervise lower level personnel. BS or MS degree or equivalent experience relevant to functional area. 4 years of software engineering or related experience.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.
The CX Customer Advocacy team helps grow the Oracle CX business by strengthening relationships and amplifying customers success and expertise.
The Oracle CX Customer Advocacy team is seeking an energetic and high-caliber individual to take on a Senior Product Manager of Customer Advocacy. Are you a storyteller? Can you take mundane details and craft a story that highlights what is cool and interesting?
This is a unique opportunity to join a team focused on Oracle CX Customers, amplifying their success globally both internally and externally. You ll work with sales and support teams as well as customers, to understand how our products are making our customers (and their customers) lives better. The stories you capture will be used to educate sales and support teams helping them sell and guide other customers to success. Working with the Customer Advocacy Director, the team will pitch the best CX Customer stories Oracle PR, Analyst Relations, and Global Customer Programs, for blogs, videos, print, and social media promotion. You ll support multiple customer programs including the CX Executive Heroes (EH) and the CX Excellence Awards, both designed to showcase Oracle CX Customer success and highlight Oracle s commitment to our customers. You will be assigned specific areas to cover, targeting important customer segments like B2B companies, or specific industries or Oracle CX products to capture customer stories and build customer relationships that can further future sales efforts.
Work with diverse personalities around the globe to discover information/details around CX sales wins and customer implementations.
Document these stories focusing on highlights and statistics that will educate sales and help them sell.
Support the Director of Customer Advocacy in pitching the best CX stories to PR, Analyst teams, and Global Customer programs for promotion across multiple channels such as Forbes.com, WSJ.com, Profit Magazine, blogs, video, and social media.
Create and facilitate a collaborative workspace for the individual CX vertical teams to share information and interact regarding cross CX programs.
Manage the Oracle Social cloud participants of CX EH.
Work with team leadership to:
o Recruit and prepare the main customer speaking opportunities at leading events like Modern CX and OOW including main stage keynotes, the main stage customer panels, and executive content), including logistical prep and preparing moderator s guides.
o Evaluate, measure and report on strategic effectiveness and ROI for overall program efforts.
o Facilitate a Top Women in CX program.
o Build and edit presentations as needed.
Ability to work on multiple, simultaneous programs that require both strategic thinking as well as high-speed tactical execution.
Travel for events as needed. Travel estimated to be approximately 25%.
3-5 years of demonstrated success in customer programs and product development initiatives.
Bachelor s degree in business, marketing, communications, or relevant field of study.
Strong teamwork, interpersonal and relationship-building skills.
Ability to work with strong personalities globally and facilitate information sharing.
Exceptional planning and organizational skills.
Strong attention to detail and excellent problem solving skills.
Flexibility and ability to adjust on the fly to new business demands; sense of urgency.
Strong verbal/written communication and presentation skills, including an ability to communicate effectively with both business and technical teams.
Proven track record in executive communications.
Resourceful, self-starter. Sense of urgency and strong work ethic.
Exceptional computer skills required (at a minimum): Microsoft Word, Excel, PowerPoint.
Job: *Product Development
Title: Senior Product Manager, Customer Advocacy
Location: United States
Requisition ID: 18000OTD