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CVS Health Senior Digital Product Manager in Burlington, Massachusetts

Job Description

The Product Manager is responsible for developing the digital program vision/strategy and ensuring product stakeholder’s needs and expectations are met. This is an instrumental role in transforming how our customer’s will perceive and interact with CVS.com in the digital space across several programs that generate multi-million-dollar business value to the organization and touch millions of consumers. Accountable for identifying customer needs, prioritizing program features, and guiding the general flow of work through the program. To perform the role, they are expected collaborate very closely with other Product Managers, Release Train Engineers, Product Owners and critical stakeholders in a scaled agile environmentResponsibilities:Agile Release Train Feature’s Vision, Strategy, and Roadmap Ownership and Development • Makes decisions, in partnership with senior business leaders, on digital investments and priorities• Develops business cases, makes recommendations, and defines what success will look like for Epics that are critical to driving value for CVS Health strategic priorities.• Sets and owns vision and roadmaps for their team as well as provides subject matter expertise and guidance on the product strategy to scrum teams and leaders • Responsible for translating customer and business needs into short term and long-term product direction (outcome roadmap) • Assures product strategy is followed from internal pilots to external launch• Conducts demos to articulate product level strategy to executive level stakeholdersProgram Backlog Ownership/Prioritization • Partner w/ other areas including architecture design, and engineering to lay the groundwork for future feature delivery• Prioritizes and aligns the efforts of agile product teams and epics/features associated with programs – managing the flow of work through the program and into the program backlog.• Owns the program backlog to drive value pricing, licensing, and ROI • Identifies dependencies among the teams • Works with RTEs, when roadblocks occur, to problem solve and develop mitigation plans • Escalates risks and issues to program backlog to stakeholder along with providing recommendations on tradeoffs and solutions• Establishes feature acceptance criteria.Trend Monitoring and Customer Value Assessment • Responsible for researching, interpreting and communication the internal voice of the customer to the teams on the train. Keeps apprised of customer needs through interaction with the customer and business stakeholders by conducting interviews, surveys, brainstorming sessions, trade studies, and market research• Performs industry research, as necessary, to keep senior stakeholder and teams apprised of the competitive landscape as well as support feature development. Releases and Program Increments Defines, sets, and drives program increment prioritiesResponsible for release definition as well as works with release management, where applicable, to decide when enough value has been accrued to warrant a release to the customer participant in biweekly System DemosSets goals in the assessment of Metrics, including evaluation of business value achieved versus plan including evaluation of business value achieved versus plan, and are active participants in the inspect and adapt workshop.

Required Qualifications

5-8 years required of experience building consumer-facing products at large scale.5 -8 years of Digital Product Management experience.2+ years of Performance Manager and Management experience.

COVID Requirements

COVID-19 Vaccination Requirement

CVS Health requires its Colleagues in certain positions to be fully vaccinated against COVID-19 (including any booster shots if required), where allowable under the law, unless they are approved for a reasonable accommodation based on disability, medical condition, pregnancy, or religious belief that prevents them from being vaccinated.

  • If you are vaccinated, you are required to have received at least one COVID-19 shot prior to your first day of employment and to provide proof of your vaccination status within the first 10 days of your employment. For the two COVID-19 shot regimen, you will be required to provide proof of your second COVID-19 shot within the first 45 days of your employment. Failure to provide timely proof of your COVID-19 vaccination status will result in the termination of your employment with CVS Health.

  • If you are unable to be fully vaccinated due to disability, medical condition, pregnancy, or religious belief, you will be required to apply for a reasonable accommodation within the first 10 days of your employment in order to remain employed with CVS Health. As a part of this process, you will be required to provide information or documentation about the reason you cannot be vaccinated. If your request for an accommodation is not approved, then your employment may be terminated.

Preferred Qualifications

8-10 years of digital product ownership experience related to personalization and customer centric.Maintain strong relationships across key stakeholders and constituents.Proven ability to build and deliver compelling consumer centric digital experiences.Proven ability to deliver convincing business case recommendations to senior management.Excellent verbal and written communication skills for technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).Demonstrated collaborative style, with ability to lead and influence diverse teams.Experience in healthcare industry preferred (modify as necessary … Retail, Pharmacy, etc.).Familiarity with agile processes, such as scrum, Kanban, and/or the Scaled Agile Framework (SAFe).Front-end digital experience.Logic Tree experience.User experience.MBA

Education

Bachelor’s Degree in Business, Technology, Finance, Engineering, or related field or equivalent work experience

Business Overview

At CVS Health, we are joined in a common purpose: helping people on their path to better health. We are working to transform health care through innovations that make quality care more accessible, easier to use, less expensive and patient-focused. Working together and organizing around the individual, we are pioneering a new approach to total health that puts people at the heart.

We strive to promote and sustain a culture of diversity, inclusion and belonging every day. CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We proudly support and encourage people with military experience (active, veterans, reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.

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