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Nuance Product Manager in Burlington, Massachusetts

Product Manager

Job ID: 1-57368

2021-04-15 12:00:00.000(GMT-05:00) Location: Burlington, Massachusetts

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Nuance is the pioneer and leader in conversational artificial intelligence (AI) innovations that bring intelligence to everyday work and life. We deliver solutions that understand, analyze, and respond to people, amplifying human intelligence to increase productivity and improve security. With decades of both domain and AI expertise, we work with thousands of organizations across a wide range of industries.

Check out our team Life at Nuance !

Join our team! At Nuance, we are constantly reinventing how people connect with technology and with each other. Our AI-powered solutions empower organizations to transform “business as usual.” For decades, the world’s leading financial, healthcare, telecommunications, retailers, and government organizations have trusted Nuance to bring them award-winning solutions that deliver more meaningful outcomes and empower a smarter, more connected world. From clinical speech recognition technologies that free physicians to spend more time caring for patients to real-time intelligence that powers billions of customer interactions, we’re deeply committed to helping organizations push the boundaries of what’s possible.

The Product Manager (PdM) is responsible for identifying, validating, and documenting customer and market needs and Nuance Healthcare division requirements to deliver products and services that meet or exceed customer, market, and Nuance objectives in support of the Surgical Computer-Assisted Physician Documentation (SCAPD) products. This position will start working remotely, but will be required to work from our Burlington, MA HQ facility once we return to our offices some time later in 2021.


Market and Strategy:

  • Work with external and internal customers to understand market, segment, regulatory, customer (VOC), and technology trends related to the Surgical specialty product segment.

  • Contribute to the development of roadmaps based on prioritized requirements and features derived from market analysis, customer feedback, competitive analysis, and input from business partners.

  • Identify and document opportunities to integrate or combine other Nuance technologies and services with the Surgical CAPD product to enhance its capabilities and value to the customer.

  • Monitor regulatory, market, and security considerations related the Surgical specialty to ensure the products meet regulatory and security requirements.

Planning & Design:

  • Use information gained from your understanding of market, customer, and competitive needs to develop meaningful product feature ideas and actionable product and service requirements.

  • Develop and document detailed feature requirements, user stories, and acceptance criteria, in an Agile environment, to ensure product delivery consistency with target personas and user and workflow requirements.

  • Work collaboratively with internal and external partners to define and publish product features for short-term and long-term product roadmaps.

  • Prioritize features and requirements by need and opportunity and ensure they are managed and reflected in short-term roadmaps.

  • Manage roadmap and new feature delivery schedules with business partners and other Product Management teams.

Deliver & Maintain:

  • Participate in product pilot and rollout testing.

  • Track/identify bugs and open issues related to new product/feature releases and managed those through the Agile process.

  • Manage the process for tracking feature enhancement requests.

  • Ensure final deliverables meet business requirements.

  • Work with clients (internal and external), understand and gather requirements, and validate our solutions with them.


Education: Bachelor’s Degree (Masters/MBA preferred)

Years of work experience: 2-5 years in a clinical technology field and product management

Required Experience:

  • B2B product management experience in the software, tech, or healthcare industries

  • Exceptional analytical and problem-solving skills.

  • Experience in Agile development, with experience in use of JIRA and Confluence.

  • Experience in software or web product management, including functional design and documentation, and UI wire-framing.

  • Experience with a wide range of technologies (you are not expected to code, but should be able to talk to engineers about abilities and limitations of different technologies).

  • Experience in working with and coordinating large-scale projects with distributed teams.

  • Experience with Electronic Health Record (EHR), speech recognition, NLP, SaaS, and or cloud computing technology.

  • Exceptional writing skills including the ability to present and convey ideas to business and leadership stakeholders.

Additional Information

Nuance offers a compelling and rewarding work environment. We offer market competitive salaries, bonus, equity, benefits, meaningful growth and development opportunities and a casual yet technically challenging work environment. Join our dynamic, entrepreneurial team and become part of our continuing success.

Nuance celebrates diversity and is proud to be an equal employment opportunity and affirmative action workplace. We consider all qualified applicants without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, national origin, military and veteran status, disability, genetics, or any other category protected bylaw ( or Nuance policy. If you need an accommodation because of a disability for any part of the employment process, please call 781-565-5086 and let us know.