Keurig Dr Pepper Panel Product Manager in Burlington, Massachusetts
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Panel Manager | Connected Data | Keurig Dr Pepper, Hot Division
Are you interested in being an integral part of a team responsible for shaping the future of IoT at a leading consumer beverage and appliance company? At Keurig Dr Pepper (KDP), we’re building a team that is charged with developing and executing our overall IoT strategy, including defining the connected product roadmap, implementing the enabling technology platforms to bring them to market, and pursuing the data monetization opportunities that connected products can deliver.
What will I do as a Panel Manager for Connected Data?
As innovators in In Home connected coffee consumption data, KDP is looking for a passionate manager for our data and connected panel brewers with strong organizational and analytical skills to run the Keurig Connected Panel and Platform. You will be responsible for the overall quality and maintenance of data for all aspects of the panel including management, retention, recruitment, and defining the operational processes to enhance the current panel design and capabilities, including launching new connected brewers to the panel. The Panel Manager takes action to mitigate against attrition, communicates with stakeholders to maximize data flow, runs analysis on the incoming data to ensure accuracy, and owns the panel operational roadmap. You are energetic; details focused with an eye on the over-arching goal, and like to see projects through from start to end.
What are the responsibilities of a Panel Manager?
To be successful as the Panel Manager you must possess and be able to execute upon four key skill sets:
Detail Orientated: Develop, implement and review operational policies and procedures for the panel, its data and products:
Own the strategic roadmap to ensure business needs are met for functionality and productivity attainment
Product and panel management – launch new connected brewers to the panel to enhance our data-set and manage the panel life-cycle roadmap
Manage and lead the relationship with internal and external data teams to ensure data is accurate, flows through systems correctly, and is delivered on time with no errors
Work with multiple cross-function teams to understand detailed requirements and deliverables for data and appliances, while keeping the big picture in mind
Supervise and manage research flow for the panel, overseeing design of research activities to keep members engaged as well as interpreting and acting upon that information
Organizational Skills: Ability to work through challenges and manage multiple high priority activities concurrently
Lead the streamlining of panel management, sample database, and recruitment related processes, from proposal to go live
Coordinate and conduct training for staff on new processes
Coordinate with recruitment specialists to identify new ways to attract prospective panelists
Manage and meet with stakeholders on panel projects including but not limited to customized reporting, data management and progress updates to the business
Continuous improvement: monitor the panel, making a conscious effort to understand causes and enact improvements
Facilitate the estimation process for new initiatives and change requests and monitor adherence to original timings for business commitments
Proactively understand drivers of attrition, take action to reduce attrition and maintain current panelists
Support requests for reports on panel specific trends, behavior and brewer activity
Maintain documentation for products, procedures and for specific projects as required
Impactful presence: Demonstrate strong interpersonal, communication and presentation skills:
Acts as SPOC for The Connected Data Panel engagement on all panel related topics
Seek out and complete ongoing training to expand operations knowledge to develop expertise across all facets of end to end delivery, including panelist lifecycle
Passionate about driving improvement and leading change
Take initiative with internal teams to understand their business use-cases and work towards supporting those needs
This is a strategically important role and requires a motivated, detailed-oriented Panel Manager who can operate at a high-level to understand the business needs and then execute with precision.
What are the qualifications for the Panel Manager?
4+ years’ experience managing and maintaining consumer panels of households or individuals, preferably at a CPG company, or a research supplier focused on CPG businesses
Proficient understanding of panel and sample design strategies
Strong relationship management and influencing skills with the ability to work effectively across functions
Exceptional communication, management, and organizational skills with a proven ability to execute
Highly efficient self-starter, detail-oriented, with a demonstrated ability to work independently and as part of a team – with an enthusiasm and passion for the job
Demonstrates innovative thinking and strong analytical problem-solving skills
Adept with Qualtrics or similar self-service survey tool; experience supervising and/or running a research community is desirable
Experience in market research data collection and/or technology a plus
Company Overview & EEO Statement
Keurig Dr Pepper (KDP) is a leading coffee and beverage company in North America with dual headquarters in Burlington, MA and Plano, TX, with annual revenue in excess of $11 billion. KDP holds leadership positions in soft drinks, specialty coffee and tea, water, juice and juice drinks and mixers, and markets the #1 single serve coffee brewing system in the U.S. The Company maintains an unrivaled distribution system that enables its portfolio of more than 125 owned, licensed and partner brands to be available nearly everywhere people shop and consume beverages. With a wide range of hot and cold beverages that meet virtually any consumer need, KDP key brands include Keurig®, Dr Pepper®, Green Mountain Coffee Roasters®, Canada Dry®, Snapple®, Bai®, Mott’s® and The Original Donut Shop®. The Company employs more than 25,000 employees and operates more than 120 offices, manufacturing plants, warehouses and distribution centers across North America.
Benefits built for you: Our people are the heart of our business, which is why we offer robust benefits to support your health and wellness as well as your personal and financial well-being. We also provide employee programs designed to enhance your professional growth and development while ensuring you feel valued, inspired and appreciated at work.
Keurig Dr Pepper Inc. is an equal opportunity employer and affirmatively seeks diversity in its workforce. Keurig Dr Pepper Inc. recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other status protected by law. EOE Minorities/Females/Protected Veterans/Disabled
Candidates must be able to pass a background check and drug test, as applicable for the role.
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